Healthcare Quality Improvement Specialst

2 weeks ago

Al Hufūf, Eastern Province, Saudi Arabia Johns Hopkins Aramco Healthcare Full time

Healthcare Quality Improvement Specialst
Job Code:

Basic Function:


Facilitate and educate multiple organizational teams on the concepts of process improvement; consult with all levels of the organization on process improvement opportunities to cultivate the culture of patient safety; present findings at a variety of forums (meetings, seminars).


Scope:

All organizational service lines; inpatient units; outpatient units; Districts

Principal Contacts:

All quality department staff members, organization physicians, nursing staff, other health and allied health staff.

Principal Duties:

Improvement Science Methods and Approaches

  • Use a range of quality improvement tools and techniques (5 Whys, Value Stream Mapping, Failure Mode Effects Analysis, and Root Cause Analysis) and evaluate the output to successfully redesign processes toward improved performance. Employ an appropriate method based on the structure and purpose of the project. Identify and use quality improvement tools and techniques throughout the project. Evaluate and integrate the output of findings into the redesign of the process.
  • Access and use information resources (electronic health records, registries, comparative and benchmark data, and published research) to demonstrate current practice, identify opportunities for improvement, and strive toward improved outcomes. Identify sources of valid and reliable information and metrics to monitor performance trends. Analyze and integrate information from disparate information sources to design solutions. Analyze comparative data, benchmarks, and best practices for possible adaptation into the organization, if culturally and practically appropriate.
  • Communicate PPI priorities and results using narrative and visual tools (graphs, dashboards, and scorecards), providing a comprehensive context appropriate to the audience. Select and create specific visualizations (bar graphs, run charts, or pie charts) to ensure accurate and valid interpretation of findings. Develop basic dashboards and scorecards used to show internal data and benchmark comparisons. Create and present written and verbal communications that tell a story and are appropriate to the audience's needs.

Principal Duties (cont'd):

Performance and Process Improvement Project Management

  • Define the need, expected benefits, and alignment of PPI projects to the organizational mission, vision, values, strategic goals, and business priorities. Develop a project plan/scope document ensuring active executive sponsorship, the identification of stakeholders, and alignment of the organization's mission, vision, goals, and business priorities and goals.
  • Design the project plan including an opportunity statement, goals, scope, timeline, and critical milestones utilizing project management methodologies, performance measurements, and tools. Provide project coordination through a variety of project management tools and methods (charters, communication plans, Gantt charts, risk assessment, logic models, process flow diagrams, and action plan templates). Develop a project plan within the requirements of the charter, including project assumptions and constraints, in alignment with the organization's mission and vision and establishing the total scope of the effort. Define measurement, establish a baseline, and refine the objectives. Develop a work breakdown structure to outline the course of action required to attain those objectives.
  • Manage the work defined in the project plan/scope document to ensure the project moves forward according to the project plan goals and timelines. Coordinate people and resources and perform the activities of the project in accordance with the project plan. Identify and utilize clinical tools (clinical practice guidelines, pathways, and algorithms) as deemed appropriate.
  • Understand the stages of team formation. Design team activities to maximize engagement using a range of methods for facilitating group interaction. Establish effective and transparent ground rules for team communications and interaction. Maintain a focus on vision, strategy, and achieving desired results throughout the facilitation process. Facilitate groups to attain consensus and achieve identified shared goals.
  • Track, monitor, and communicate project progress to all stakeholders and provide alerts to the project sponsor when deviations from the plan occur. Use and maintain action plans, project charters, timelines, and deadlines to drive accountability and structure related to performance improvement project. Develop and communicate the status of the project and corrective action plans to the sponsor, team members, and stakeholders when the performance improvement project is not meeting timeframes. Adapt the project plan to new information, changing conditions, and unexpected obstacles. Use organizational change control procedures to change the approved project plan. Close the project and hand off the con

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