Hotel Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia سري Full time
The Hotel Manager plays a pivotal role in overseeing the overall operations and management of a hotel establishment.

This position involves a diverse range of responsibilities, from ensuring exceptional guest experiences to managing staff, financial performance, and maintaining the hotel's reputation.


Qualifications and Requirements:

  • Bachelor's degree in Hospitality Management, Business Administration, or a related field (advanced degrees are a plus).
  • Proven experience in hotel management or a related role, demonstrating progressively increasing responsibility.
  • Strong leadership and interpersonal skills, with the ability to motivate and manage diverse teams.
  • Exceptional communication skills, both verbal and written.
  • Proficiency in financial management and budgeting.
  • Knowledge of industry trends, market dynamics, and guest expectations.
  • Problemsolving abilities and a customercentric mindset.
  • Familiarity with hotel management software and systems.
  • Flexibility to work in a dynamic and fastpaced environment.
  • Multilingual skills, especially in English and Arabic, may be advantageous depending on the location of the hotel.

Key Responsibilities:

Guest Experience:
Ensure guests have a seamless and memorable stay by maintaining high-quality service standards throughout the hotel.
Address guest concerns and feedback promptly to enhance guest satisfaction and loyalty.
Oversee the reservations process to ensure smooth check-ins and check-outs.

Staff Management:

Recruit, train, and supervise a team of staff across various departments, including front desk, housekeeping, food and beverage, and more.

Foster a positive work environment that promotes teamwork, motivation, and professional development.
Conduct regular performance evaluations and provide feedback to employees.

Financial Management:
Develop and manage the hotel's budget, monitoring expenses and revenue to ensure financial targets are met.
Implement cost-effective strategies while maintaining service quality.
Analyze financial reports and make data-driven decisions to optimize profitability.

Operations Oversight:
Ensure all hotel facilities are well-maintained and adhere to safety and cleanliness standards.
Coordinate with various departments to ensure smooth operations, including maintenance, housekeeping, and catering.
Address operational challenges promptly and implement solutions.

Sales and Marketing:
Collaborate with the marketing team to develop and implement strategies to attract and retain guests.
Participate in sales efforts by networking with potential clients and establishing partnerships.
Monitor market trends and competitors to adapt strategies as needed.

Quality Assurance:
Uphold brand standards and ensure the hotel consistently meets or exceeds guest expectations.
Conduct regular inspections to maintain quality standards and identify areas for improvement.
Implement processes for continuous improvement based on guest feedback and industry best practices.

Regulatory Compliance:
Ensure the hotel operates in compliance with all relevant laws, regulations, and licensing requirements.
Maintain up-to-date knowledge of industry standards and legal obligations.

Strategic Planning:
Develop and execute long-term plans and goals for the hotel's growth and success.
Identify opportunities for expansion, renovation, or improvement based on market trends and business needs.

نوع الوظيفة:
دوام كامل

الموعد النهائي لطلب التقدم: 01/10/2023

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