Customer Service Finance

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Siemens Healthineers Full time

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause.

It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.


We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally.

Sound interesting? We are looking for
Customer Service Finance - Country Controller to be based in Riyadh, Saudi Arabia.

Our global team:
Siemens Healthineers is a leading global medical technology company. 66,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare.

An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.


Our culture:
Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That's why we invite you to take on new challenges, test your ideas, and celebrate success.

Your Tasks and Responsibilities:

  • The Country Controller Customer Service is responsible for all commercial processes in Healthineers Invivo Customer Services. She/ he is responsible for all Service related controlling and reporting tasks following local, regional zone and headquarters defined business objectives for achieving the required business volume, operating profit as well as highest customer satisfaction.
  • The Country Controller Customer Service is the commercial support function to the Country Service Head. In this function he reports to the Country Head of Finance. He/ she has the responsibility for the commercial correctness of the entire Service business.

Core aspects of this responsibility are:

  • Forecasting/Budgeting (P&L, Assets), monthly/quarterly Reporting
  • Controlling (P&L, Working Capital, Productivity, Project Controlling, Incentive Systems),
  • Accounting (Contracts, Accruals, Revenue Recognition),
  • Procurement (direct material, indirect material)
  • Internal stakeholders to interact with are regional Zone and Country Management, Country Service Head, Zone Service Controller, Zone Performance Controlling, Country Business Administration, Service Engineers, Applications Specialists, Supply Chain Manager, Call Center Management, Accounting and Reporting.
  • External stakeholders to interact with are: Customers/ Distributors, External Service Providers and Suppliers
  • Responsibilities include Planning and Controlling of all financial parameters of Invivo Customer Service, including Budgeting, Forecasting, Reporting and Performance: New Orders, Revenue, Gross Profit, Service KPIs, Productivity and Headcount.
  • Furthermore, the preparation and discussing financial aspects of the Customer Service Business Plan, e.

g monthly/quarterly business reviews and pursuing internal stakeholders:
Area Service Managers to achieve the committed Forecast figures and avoid deviations against Forecast.

  • In addition, responsibility for business administration activities including Planning and maintaining CS cost centers, invoicing/charging services (incl. material) to external as well internal customers, controlling site costs (e.g. warranty/additional costs), controlling investments and writeoffs, procurement (direct material, indirect material).
  • Controlling of service reports and the administrative processing (e.g. travel expenses, logistic supply, local material etc.)
  • Responsible for approval of all service contracts, quotation and pricing related to all service activities, including services and Purchase orders as well as responsibility for the calculation of internal and external hourly rates, calculation of spare part prices.
  • Responsible for Budgeting and Forecasting of New orders, perform regular reviews of orders on hand, Deferred Revenue and Unbilled Revenue in alignment with Accounting.
  • Ensure compliance with Books & Records (Audit, Risk and Internal Control testing)
  • People Management: Deal with internal stakeholders in order to ensure on time booking of orders and cost: Area Service Managers, Logistics and Accounting.
  • Enable the Customer Service Finance team to achieve the expected financial results according to Forecast in a timely manner and ensuring quality in alignment with accounting and other internal stakeholders.
  • Responsibility to ensure transparency of inventory levels and identify deviations on monthly basis in alignment with Logistics Manager.
  • Responsible to perform quarterly reviews of the Order Backlog based on booking of service contracts to ensure correctness of Orders booked in alignment with Performance Controlling and Accounting.
**Your Qualificat

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