Operations Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Al Futtaim Group Full time
Operations Manager | ESPRIT | KSA Central and eastern Province
Esprit is an international fashion brand that has been bringing style and quality to life since 1968. International designers bring the brand's charisma and energy to life with inspiring collections for women, men and kids.

There is something stylish and unique for every occasion from contemporary and relaxed casuals to the perfect dress for that defining moment in life, be it at work or play.

Sportswear, body wear, accessories and shoes complete the range and ensure customers look great, whatever they are doing.

Esprit has a presence in over 40 countries with more than 1,000 retail stores across the US, Europe, the Middle East and Asia.

Are you looking for the right job? If you are excellent in managing all aspects of store operations, establishing high levels of in-store standards; customer care and service then this could be the role for you.

Due to our ongoing success we are now looking for a professional and experienced Operations Manager.

Day to day duties:

  • Oversee all aspects of store operations and ensure delivery of high in-store standards. This will include store coverage, customer feedback, merchandising standards and implementation of in-store activities and promotions etc. The job holder will receive regular reports from store manager's about sales performance.
  • Ensure local marketing activity is implemented for all GCC locations and that all competitor activity is monitored and reported on.
  • Provide timely feedback on both over-stocks and shortages to the buying team.
  • Work closely with the HR Business Partner to implement the recruitment and staffing plan for all stores as per the agreed manpower budget. Ensure that staffing requirements for peak trading are adequately planned.
  • To supervise and co-ordinate all aspects of new store openings and refurbishments ensuring that agreed standards are achieved, municipality regulations are adhered to, budgets are met and the project plan is prepared with completed timesc

The ideal candidate will have:

  • Minimum 5 years of store management experience, with 2 years in managing store operations.
  • Strong presentation, listening, verbal and written communication skills.
  • Good computer skills (Outlook, Excel, Power point, Project). SAP will be an advantage.
  • Sales experience.
  • Uses sound judgment when making decisions.
  • Ability to defend and sell a point of view to both peers and executive management.
  • University Degree.
  • Post graduate degree in management or retail management would be an advantage.
About The Company

Established in the 1930's, the Al-Futtaim Group initially operated as a trading enterprise.

Rapid development throughout the 1940's and 50's saw it establish itself regionally as an integrated commercial, industrial and services organisation, positioning itself one of the leading business houses in the lower Gulf region.

Today, it operates collectively over 40 companies bearing the Al-Futtaim name, dominates many market segments in the UAE, and has expanded its sphere of operation to include Bahrain, Kuwait, Qatar, Oman and Egypt.


The Group comprises a diverse range of strategically positioned operating subsidiaries and associate companies, structured to give the Al-Futtaim Group the flexibility and versatility to keep ahead of local competition while keeping pace with the ever-evolving global business scenario.

The Group's continued investment in world-class systems technology is clear evidence of its commitment to maintain leading edge performance and service delivery.


The success of the Al-Futtaim Group can be attributed to a business approach that combines the ability to change with the traditional values of integrity, service and social responsibility that define its core business philosophy.

This, linked with the Group's belief in decentralisation, gives the heads of the operating companies a high degree of functional autonomy and authority, providing the Group with essential flexibility, and individual employees a clearly defined work culture and sense of responsibility.

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