Senior Manager

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia JLL Full time
JLL supports the Whole You, personally and professionally.

About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 92,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future.

And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

JOB PURPOSE:


To manage client opportunities, ensuring that consulting projects are of the highest quality and delivered efficiently and profitably to the clients' satisfaction.

To help the growth of the PFM consultancy business in KSA.

specific role.

KEY ACCOUNTABILITIES
Establish a Consulting Tool-Box to include consulting strategies, delivery models, formats of client reports and programmes for client development and to regularly review and update these to best ensure total client satisfaction through delivery excellence;
Implement and communicate operational strategies and solutions to ensure programme delivery meets client requirements and fulfils service level agreements
Monitor an appropriate timetable for all instructions, maintaining accurate and up-to-date records, delivering consulting reports and responding to all matters in a timely and professional manner
Agree and monitor consulting budgets - challenge and rectify as required, manage revenue and be integral in maintaining the profitability of client contracts through monthly reviews of all expenditure and billings and assist in cash flow management in liaison with Finance
Help develop and maintain a professional range of consulting employees, contractors and partners capable of delivering 'best in class' consulting services to clients as appropriate
Able to deliver bespoke FM strategies, operating plans, operational design reviews, facilities condition assessment, develop policies and procedures etc.
Help oversee consulting issues related to the human resource requirements to ensure that staff are fully trained, managed and regularly appraised and that staffing levels are sufficient at all times to meet client needs and that professional standards are adhered to
Ensure that resource plans are fully communicated and adhered to and communicated accordingly to clients and internally
Be integral to the team and wider partnership in devising and delivering client proposals and presentations

KEY SKILLS
Have at least 8 years of FM consultancy experience in the MENA region
Demonstrable senior management experience in the project management and service delivery in the FM sector
Have proven ability to translate complex issues into compelling business benefits, provide knowledge transfer, thought leadership and solutions
Possess personal knowledge of different approaches to organising work and designing workflows
Have strong customer facing skills, excellent written and verbal communications skills and strong report writing skills, Arabic is preferred
Demonstrate a collaborative nature and a "can-do" attitude whilst maintaining authority over operational issues
Be decisive and able to establish consulting strategies to meet challenges
Have 10+ years' experience in facility management operations and consultancy

What you can expect from us

We succeed together and believe the best inspire the best, so we invest in supporting each other, learning together and celebrating our success.

Our Total Rewards program reflects our commitment to helping you achieve your career ambitions, recognizing your contributions, investing in your well-being and providing competitive benefits and pay.

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Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL

  • We're JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the wor

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