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Soft Services Manager
2 weeks ago
Position /Title: Soft Services Manager
Location: Kingdom of Saudi Arabia
Responsibilities:
- Responsible for supervisors training evaluation of work and to maintain and improve the standards of the
department. - Manage the daily activities of the Janitorial department to include appropriate cleaning of all offices concourses seating areas washrooms restaurants concession stands suites and all public spaces.
- Planning organizing and directing team members to ensure the highest degree of guest satisfaction.
- Daily supervision of the Janitorial staff including the day event and postevent crews.
- Conduct preevent inspections of all rooms concourses clubs seating areas and public areas prior gate opening for every event held at the corresponding area.
- Uphold the highest standards of cleanliness safety and conduct.
- Knowledge of Health and safety standards within the project.
- Determines and maintains the department work schedule used to notify staff of upcoming events and ensure
proper preparation and staffing for each event. - Ensures the proper maintenance of all equipment; makes arrangements for repair and/or replacement of used and damaged equipment.
- Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner following through to make sure problems are resolved satisfactorily.
- Anticipate customer needs change goals and direction quickly and multitask.
- Proven comfort and experience to interact effectively with all levels of management guests associates and
clientele both inside and outside of the organization. - Must be flexible with working nights weekends and holidays.
- Principal point of contact.
- Prepare annual operation plan.
Experience:
- Minimum years of experience working as Janitorial
- Dealing with 5 Star Hotels
Education & Certifications:
- Bachelor degree in Hospitality Management
Remote Work :
No
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