Chief Technician

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Merge Recruitment Agency Full time
Operationally lead the performance of technical center team for Walk-in and In-home repairs

  • Technically lead and support the remote technical points' technician.
  • Assure the full compliance of the services SOPs in his technical center
  • Ensure that the technicians are handling the repairs of defective items in compliance with the repair targeted time.
  • Analyze processes gaps and recommend corrective actions.
  • Receive escalations; initiate necessary actions, followup the status of each case and finally close them with relevant decisions.
  • Ensure the repair cycle is complete which should lead to the targeted results of customers' satisfaction
  • Master the distribution of repairs flow among the technicians on category basis.
  • Assure preventing the accumulations of import damaged items.
  • Ensure the implementation & deployment of the support models (imports + local).
  • Ensure that Service Level Agreements are fully implemented and to maintain positive and fruitful relationships with all service centers of local vendors.
  • Run periodical inventory for items inside the technical center (for both customers and extra)
  • Maintain open channels with sales zone supervisors, to receive & analyze customer's complaints and to comeup with relevant solutions.
  • Control & track spare parts requests in coordination with spare parts coordinator.
  • Issue (in coordination with spare parts coordinator & Electronics Services teams) the required spare parts lists of import products to be ordered.
  • Prepare required periodical reports to be presented to the Services Management.
  • Assures the implementation of the 5S methodology in the working place(s)
  • Handling customer complaints and Happy call procedures and take the proper actions to assure continues customer satisfaction improvement
Holding Bachelor/diploma degree in electrical/mechanical engineering or equivalent.

  • 5 to 7 years' experience as a senior technician/supervisor in a wellknown Electronics or Telecommunication Manufacturer or Authorized Dealer.
  • English Speaker.
  • Maximum 40 years old.
About The Company
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