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Service Programs Design
2 weeks ago
Role Purpose:
To manage Services Programs by enhancing existing Service Programs Rahatkom in addition to added key propositions with full alignment from critical operations departments to achieve common goal of customer satisfaction and deliver creative designs and ideas that communicate to drive the Marketing communication objectives in order to differentiate the brand in line with the brand guidelines and project objectives.
Key Accountabilities:
1-Program Maintenance & Audit:
- Manage Service Programs operations to support key departments in areas of physical location maintenance (Rahatkom stations) to delegate and digital website design and maintenance.
- Recommend program enhancements through customer insights and perspectives in coordination with the insights team.
- Evaluate customer experience with Service Programs and accordingly recommend enhancements towards the current services provided.
- Support in analyzing reports and action plans to seize opportunities in the market.
2-Projects Delivery:
- Visit sites for meetings (Kingdom wide), access location for suitable branding materials, and take photos for mockups creation.
- Review and create the environmental branding activity plans for the year by identifying key projects from different key stakeholders.
- When required, liaise with Procurement and External vendor for quality check and timely delivery.
- Ability to supervise external vendors on any branding execution and implementation.
3-Master Brand Guidelines:
- Understand the Global Brand Guidelines and best practice
- Implement Visual Identity on all creative and artwork development.
- Ensure consistency and compliance with the Brand Standards on all internal and external execution.
- Review and evaluate all agency work to ensure compliance with the brand guidelines. Communicate with the agency as needed.
Skills:
- Ideally proficient in both Arabic and English language (written & spoken)
- Ability to align and follow up with multiple stakeholders with different objectives towards a common goal
- Excellent communication and presentation skills
- Dynamic, active, and proactive team player
- Strong graphic design skills
- Good project planning and execution
- Project Management
Education:
Bachelor's degree in graphic design
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