IT - Btq Infrastructure Officer (External)

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Richemont Full time

Reference Code: 99226
IT - BTQ Infrastructure Officer (External):

  • Richemont
  • Riyadh, 01, SA
  • Fixed TermRichemont owns some of the world's leading luxury goods Maisons, with particular strengths in jewellery, fine watches and premium accessories. Each Maison represents a proud tradition of style, quality and craftsmanship and Richemont seeks to preserve the heritage and identity of each of its Maisons. At the same time, we are committed to innovation and designing new products which are in keeping with our Maisons' values, through a process of continuous creativity.

JOB DESCRIPTION
**Date:


Written by:

Vinoth Mariappan**
Job Title:IT - BTQ Infrastructure Officer (FST)

REPORTS TO:

IT Manager

bUSINESS:

IT

Approved by:

HRD

JOB description summary


The role of IT Infrastructure Officer involves the responsibility of deploying, monitoring, and maintaining the entire IT infrastructure of boutiques (retail store) in line with group technology.

This includes managing and maintaining the retail network, point of sales, back office retail devices, and other IT peripherals to ensure a robust and efficient IT environment.

The Infrastructure Officer serves as the first point of contact from IT to retail/business users and should be able to provide L1 support and perform onsite visits to cover IT infra and apps support.

The officer should be well-versed in global ITOM practices to deliver requested services within the agreed SLA and achieve KPIs.


responsibilities

_General summary of major areas of activities and responsibilities. Eight to ten points are sufficient. Job Descriptions do not include every task that an incumbent in a role may be asked to perform. It may be required to perform other related duties as assigned._

  • A complete responsibility in all aspects of the network infrastructure including routers, switches, firewalls, and other network associated equipment in the retail network.
  • Monitor systems and network to ensure the performance availability and reliability.
  • Manage various network devices and services (e.g., Meraki routers, switches, surface tablets, desktops) and maintain device performance and health status.
  • Initiation of escalation procedures when incidents are not resolved within the required Service Level.
  • Troubleshoot and resolve all problems encountered with hardware and software. Escalate requests to the appropriate party, as needed.
  • Manage retail offsite events, temporary popup store setup with the required business setup and deliver operational projects in a compliance manner.
  • Take lead during migration, upgrade or replacement of hardware and software to support other stakeholders and IT senior colleagues.
  • Responsible for network & other local failures, involve L2, L3 team when needed and provide the support onsite until it's fixed.
  • Monitor and close telecom related issues through ISP and manage external IT vendors during failures and projects, take complete ownership and ensure timely resolution is provided.
  • Ensure the highest levels of systems and infrastructure availability.
  • Monitor network and systems for security breaches, investigate violations when they occur.
  • Firmly adhere and maintain security policies and procedures.
  • Document network configuration, system changes, and procedural information.
  • Ensure data integrity by maintaining system documentation and user manuals regularly internal Auditing purposes.

ORGANISATION CHART - or/and attach one at the end

_Please complete the organization chart below. The organization chart should show the relationship between the jobholder's job, immediate superior, peers (reports to the same superior) and subordinates._

Dimensions

_Define the size of the job and the level of the responsibility the positions has. List data indicating the size of the job's output or the scope of the operation or activity on which this job has a direct or indirect impact. This can be described with budget or sales responsibility, number of employees and how much impact the job has on these figures._

  • Richemont
retail stores - boutiques, HQ office & branch offices within KSA in scope***- Work location is in Riyadh and cover boutique support for other cities remotely.

  • Ready to travel during projects and ciritical issues where local IT support is required within Riyadh.
  • 25+ boutiques in scope
  • Accountable for all L1 network infrastructure and system related upgrades and management.
  • Support L2 team during major projects and migrations
  • Weekend support & public holidays support roaster within IT colleagues that comes with additional benefits.
  • Align accounting and control processes with overall Richemont IT processes

Collaboration partners

  • Describe the communication and collaboration that exists within the job. Include internal and external collaboration partners as well as the level of interaction._
  • Follow matrixbased organization i

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