Digital Channels Support Senior Specialist
2 weeks ago
Coordinate Omnichannel platforms (Nahdi and NahdiCare in KSA and UAE) performance monitoring and incident handling by ensuring best practices for application and infrastructure support management processes are followed.
Accountabilities:
Application support:
- Ensure customer is stable, secured and fully operational
- Coordinate incident management and virus fixing processes
- Support managing application maintenance agency
- Monitor platform performance
- Coordinate ticketing systems and monitor resolution times
- Cooperate with 3rd parties to optimize problem solving processes
- Actively participate in incident management process, ensure incidents are documented and root cause analyses provided
- Prepare executive reports for applications support.
Employee duties are not limited only to the above-mentioned Accountabilities; he/she may perform other duties as assigned.
Work Environment:
•Indoors: 100%
•Outdoors: 0%
•Working Days: 5 Working Days
•Days off: 2 Days Off
•Working Hours: 8:00 AM – 6:00 PM (1 hour break)
Job Requirements:
- Education:BSc Degree
- Experience:
- 2 Years of Experience
- E-commerce/IT support or project management
- Computer Skills:
- MS Office
- Ticketing systems (e.g. Jira)
- Familiar with monitoring tools like Newrelic
- Familiar with SQL, PHP myadmin and RDBMS
- Familiar with version control - Preferably GIT
- Familiar with CMS (Wordpress , Joomla)
- Languages:
- English
- Arabic
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