Universe Specialist
2 weeks ago
Ref:
JO | Negotiable | Location:
Riyadh, Saudi Arabia | Added:06/03/23
Title:
Universe Specialist
Location:
Riyadh, KSA.
Experience: 3-5 years
Responsibilities:
- Supervise a team of customer service representatives and ensure they meet performance targets.
- Monitor customer service calls and provide coaching and feedback to team members.
- Ensure customer inquiries and complaints are resolved promptly and effectively.
- Analyze customer feedback and implement improvements to the customer service process.
- Develop and implement training programs for new hires and ongoing training for existing team members.
- Work closely with other departments to ensure a seamless customer experience.
- Generate reports and analyze data to identify areas for improvement in customer service performance.
Requirements:
- Bachelor's degree or equivalent experience in a related field.
- 35 years of experience in a customer service supervisor or related role.
- Excellent communication and interpersonal skills.
- Strong leadership skills and the ability to motivate and inspire team members.
- Knowledge of customer service principles and practices.
- Ability to analyze data and identify areas for improvement.
- Proficient in Microsoft Office and CRM software.
- Experience in sports industry is a plus.
- Active participation in at least one sporting activity and good knowledge of sporting products as well as of sporting events.
- Ability to work in a fastpaced environment and handle multiple tasks simultaneously.
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