Supervisor for High-end Cafe

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Noir KSA Full time

Job Title
:
Supervisor for High-end Cafe (Laysen Valley Pre-opening)

Start Date
:
August / September2024

Location
:
Laysen Valley, Riyadh, Saudi Arabia

About Us:
We are a high-end cafe and hospitality business, dedicated to providing exceptional dining experiences and hospitality services.

Job Summary:

We are seeking a dedicated and experienced High-End Cafe Supervisor to lead our team in delivering exceptional service and creating memorable experiences for our guests.

As a Supervisor, you will play a pivotal role in ensuring the smooth operation of our cafe, managing daily activities, and providing guidance to our staff to maintain the highest standards of quality, hospitality, and efficiency.


Key Responsibilities:

  • Oversee the daytoday operations of the cafe, including opening and closing procedures, staff assignments, and customer service activities.
  • Lead by example and provide handson support to staff members in various roles, including baristas, servers, and cashiers, to ensure optimal performance and guest satisfaction.
  • Train new employees on cafe policies, procedures, and service standards, including product knowledge, order processing, and customer interactions.
  • Monitor inventory levels, place orders for supplies, and manage stock rotation to ensure freshness and availability of products.
  • Collaborate with the management team to develop and implement strategies for increasing sales, improving efficiency, and enhancing the overall guest experience.
  • Handle customer inquiries, complaints, and feedback in a professional and timely manner, striving to resolve issues and exceed expectations whenever possible.
  • Maintain cleanliness and sanitation standards throughout the cafe, including dining areas, food preparation areas, and restrooms, in compliance with health and safety regulations.
  • Conduct regular staff meetings to communicate updates, address concerns, and foster a positive work environment focused on teamwork, communication, and excellence.
  • Prepare reports on sales, labor, and other key performance indicators to track progress towards goals and identify areas for improvement.
  • Assist with administrative tasks such as scheduling, payroll, and performance evaluations as needed.

Qualifications:

  • Previous experience in a supervisory or leadership role in a highend cafe, restaurant, or hospitality establishment.
  • Strong leadership skills with the ability to motivate and inspire a team to achieve goals and deliver exceptional service.
  • Excellent communication and interpersonal abilities, with a customerfocused mindset and a passion for hospitality.
  • Solid understanding of cafe operations, including food and beverage preparation, pointofsale systems, and inventory management.
  • Knowledge of coffee and tea products, brewing methods, and specialty beverages is preferred.
  • Attention to detail and a commitment to upholding quality standards in all aspects of the cafe experience.
  • Ability to work effectively in a fastpaced environment, multitask, and problemsolve under pressure.
  • Flexibility to work a variety of shifts, including weekends, evenings, and holidays as needed.

Job Types:
Full-time, Permanent

Application Question(s):

  • In which country are you currently located?
  • Which country are you from? (Nationality)
  • What is your age right now?
  • Have you read and confirm the job description and or the salary details for this role?
  • Do you speak and understand conversational Arabic? Yes or No?
  • If selected for the role, will you be ready to join our company by August 2024? Yes or No?
  • How much is the minimum monthly all in (full package) salary that you are expecting for this role? Nonnegotiable. SAR _____
  • Did you work as a supervisor in a fine dining set up before? Yes or No? If Yes, what is the name of the restaurant / hotel?
Expected Start Date: 01/07/2024

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