Branch Operations Manager

2 weeks ago


Jeddah, Makkah Province, Saudi Arabia Quest Search and Selection Full time

Ref:
JO | Negotiable | Location:Jeddah, المملكة العربية السعودية‎ | Added:03/02/23

Responsibilities:

  • Reports to the Operations Manager.
  • Responsible for Branch Service Operations covering specific defined region (Central/East/West).
  • Maximize revenue and profitability by focusing and driving operational excellence and execution within either operations or installation.
  • Lead, develop and coach the branch team to deliver the business budget (revenue, margin, cost control, collection and payables)
  • Mainly Responsible for Branch Operational Escalations from the Technicians / Supervisor and Coordinator. Response to escalations will be on top priority.
  • Drive operational review meetings, development and implementation of operational discipline (tools, processes).
  • Serve as an active member of DKSA leadership team with regular reports to Operations Manager.
  • Responsible to meet the KPIs of Branch Operations (i.e. timeliness of response, customer satisfaction and accuracy in solving field related concerns) on the Branch Level.
  • Monitors, Reports and Analyzes the Monthly Performance of Branch Operations Team
  • Ensures timely revenue recognition for committed budget numbers by making sure that all service jobs scheduled for invoicing are securely completed in the Branch on monthly basis.
  • Strongly supports Service Sales by bringing new business leads (AMC, OMC, T&M, Spare Parts and Replacement Business) in line with available opportunities within the Market.
  • Responsible for the development of Service Technicians and Engineers for the Branch. Making sure that they grow in terms of technical capability through proper training and education.
  • Ensures strong working business relationship with ASPs, Third Party workforce, Dealers and Contractors.
  • Overall responsible for the Performance Review and Evaluation for the Branch Operations Team.
  • Reviews and Monitors all Branch pending jobs on daily and weekly basis and drives to resolve them.
  • Responsible for closely monitoring and following the required parts for repair related jobs to minimize delays on job delivery.
  • Ensure compliance with EHS program for employees, ASP's and subcontractor and track this progress.

Job Requirements:

  • Possesses an Engineering Degree from a reputable and recognized educational institution.
  • Has at least 3 years of experience as Operations Manager, managing a team of Technicians and Engineers and has a proven successful track record of running an HVAC Operations Business within Saudi Arabia or GCC Market.
  • Wide experience in working with Technicians, Engineers, Service Providers, Contractors and HVAC Replacement Projects in the Middle East market.
  • Strong Technical background on VRV/DX/Chillers/Controls and Airside products is a MUST
  • Demonstrates strong analytical skills, maturity in handling service manpower, strong oral and written communication skills to effectively communicate internally and externally with staff and customers.
  • Strong commercial understanding of Contracts, Payment Terms and other business related factors that drive Service Business and Operations.
  • Passionate and Committed about Service and Customer Satisfaction.
  • Good financial understanding
  • Have previously worked in Multi-National HVAC Company in Saudi Arabia or GCC market, previous experience with Daikin is a plus.
Quest Search and Selection is acting as an Employment Agency in relation to this vacancy.
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