Tamayyaz - Guest Service Agent - Saudis Only - Ibis

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

Company Description
"Tamayyaz is a Nationalization Development Program that enables Saudi talents to acquire the needed skills & knowledge for various professions within the hospitality field within a specific time frame by using a combination of classroom learning and On Job Training."

  • Prepare for daily arrivals in terms of room allocation, check traces for any special requests of guests.
  • Register and process check in for all arrivals.
  • Update and check guest information into the computer after a complete check in.
  • Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests' departure.
  • Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
  • Provide friendly smooth courteous service to guest and respond promptly to all requests and inquiries at all time.
  • Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up, report it immediately to supervisors.
  • Handle issuance of guest room key cards and ensure effective control for guest security.
  • Check and convey message to guests.
  • Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned.
  • To check the paymaster and assist Supervisors to have No paymasters pending.
  • Review log book, verify outstanding and follow up pending. Identify if any special assignment for the day.
  • Check Hotel situation, occupancy, functions, groups, VIPs.
  • File daily reception report and documents systematically.
  • Print panic report (at least twice a shift).
  • Attend briefings; take notes and action with appreciated follow up.
  • Focus on the guests, maintain eye contact and ensure all guest at the desk are acknowledged.
  • At the end of the shift or the day, communicate all information that the next shift has to know for a well running of the operations.
  • Coordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding VIPs.
  • He/she is familiar with all related company documentation and especially with the relevant Operational Standards for his/her field of responsibility.
  • Perfect grooming all the time.
  • Drive Upselling.
  • Carry out any other reasonable task (which may not be stated here) as requested.

Qualifications

  • Tamayyaz Program is for Saudi Nationals Only.
  • Basic English skills are a must.
  • Strong passion for the Hospitality Field.
  • Excellent interpersonal and communication skills.
  • Is a team player that contributes to and proactively assists coworkers.
  • Ability to work a flexible roster depending on departmental needs.
  • Ability to focus attention on guest needs, always remaining calm and courteous.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

This job has been sourced from an external job board.

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