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Customer Service Expert
2 weeks ago
Key accountabilities
- Support the matrixed organization in the effective delivery of complex contract deliverables across O&M practice, by holistically integrating customer service thought leadership
- Engage and maintain close working relationships within the client and its partner Consultancy in order to optimize O&M best practices
- Insure the effective enablement of Saudi government entity operational management by:
- Minimum 10 years' experience in related field on national / international major initiatives and developments.
- Record of engagement with a wide range of stakeholders and wider commercial and public sector stakeholders.
- Expert in development and implementation of best practice standards and processes.
- Extensive experience of working internationally (preference for Middle East / KSA).
- Excellent verbal and written communication skills.
- A proven track record of instituting continuous improvement and change management
- Bachelor of Science / Engineering or Service Industry discipline from an accredited university.
- Customer service operations and standards
- Employee Happiness & satisfaction measurement
- Multichannel customer service systems
- Customer feedback monitoring and reporting
- Customer data security and use
- Communications & CRM
- Facility Management
- Emergency Management
- Space Management
- Janitorial / Cleaning Procedure Definition
- Fleet Management Procedure Definition
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Riyadh, Ar Riyāḑ, Saudi Arabia Serco Full timeJob SummaryThe key purpose of the Customer Service Expert is part of a team of O&M subject matter experts tasked with supporting the delivery of 'World-Class' O&M operational standards and procedures, and their implementation across KSA government entities.Key accountabilitiesPro-actively lead the development, global best practice benchmarking and...
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Riyadh, Ar Riyāḑ, Saudi Arabia Serco Full timeJob SummaryThe key purpose of the Customer Service Expert is part of a team of O&M subject matter experts tasked with supporting the delivery of 'World-Class' O&M operational standards and procedures, and their implementation across KSA government entities.Key accountabilitiesPro-actively lead the development, global best practice benchmarking and...
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