Customer Service Expert

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Talent Pal Full time
Job Summary

Key accountabilities

  • Support the matrixed organization in the effective delivery of complex contract deliverables across O&M practice, by holistically integrating customer service thought leadership
  • Engage and maintain close working relationships within the client and its partner Consultancy in order to optimize O&M best practices
  • Insure the effective enablement of Saudi government entity operational management by:


  • Minimum 10 years' experience in related field on national / international major initiatives and developments.
  • Record of engagement with a wide range of stakeholders and wider commercial and public sector stakeholders.
  • Expert in development and implementation of best practice standards and processes.
  • Extensive experience of working internationally (preference for Middle East / KSA).
  • Excellent verbal and written communication skills.
  • A proven track record of instituting continuous improvement and change management
Specific requirements

  • Bachelor of Science / Engineering or Service Industry discipline from an accredited university.
  • Customer service operations and standards
  • Employee Happiness & satisfaction measurement
  • Multichannel customer service systems
  • Customer feedback monitoring and reporting
  • Customer data security and use
  • Communications & CRM
  • Facility Management
  • Emergency Management
  • Space Management
  • Janitorial / Cleaning Procedure Definition
  • Fleet Management Procedure Definition
This job has been sourced from an external job board.

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