Infrastructure Support Specialist

2 weeks ago


Al Hufūf, Eastern Province, Saudi Arabia Air Products Full time
MEET-KSA-Dhahran

Job Description and Qualifications
Job Description Summary

  • Infrastructure Support Specialist
  • NEOM
-
Job Description:

-


The incumbent will partner with Digital Infrastructure Services colleagues, in region and globally, to facilitate operational support of the Air Products enterprise computing environment, with specific responsibility for co-ordination of support for Infrastructure services at the NEOM GHE, KSA location.

It should be noted this is a contract position.


Delegaton of work is from the incumbents supervisor/team lead, faciliatated using Air Products standard Incident, Change & Problem Management System (ServiceNow).


PRINCIPAL DUTIES AND RESPONSBILITIES

SKILLS

  • Technically knoweldgeable and driven to learn new things.
  • Must be highly motivated with good selfdirection and initiative and work well in a remote team environment.
  • Good interpersonal and communication skills and ability to work with all levels of people in the organization.
  • Expected to work outside of normal business hours and weekends if required to provide technical support. NEOM work week is 6 days a week for 10 hours. Rotations are 6 weeks on with 2 weeks of vacation. The applicate will be expected to work the NEOM work week hours.
  • Strong problem solving and customer service skills.
  • Ability to assess and prioritise competing urgent issues.
  • Flexibility to respond and adapt to new, different, or changing situations, requirements, or priorities.

EDUCATION AND EXPERIENCE

  • Degree in Information Systems or Computer Science, specialized training, certification, or equivalent work experience
  • Good written and spoken English language skills.
  • Proven work experience in desktop support or other IT infrastructure areas.
  • Good Knowledge of PC clients including:
  • Operating Systems (Microsoft)Windows 7 / Windows 10

  • Required:
  • Network Connectivity (TCP/IP, LAN/WAN)

  • Required:
  • Remote Connectivity/SSL/VPN


Printing
  • Queue setup, NW troubleshooting, HP hardware knowledge Software distribution/SCCM
    Basic knowledge required:
  • MS Office Products, including Office/O36
  • Microsoft SCEP/Windows Firewall
  • Virtual desktop infrastructure and/or Citrix
  • Other desirable skills/knowledge:
  • Familiarity with Industrial Control System (ICS).
  • Knowledge of other IT infrastructure tools and services such as networks, servers, security and voice.
  • Ability to work with strategic vendors, outside support/service providers and 3rd party vendors.
  • Good understanding of ITIL processes used by Air Products (Incident, Change, Problem, etc.)

Req No.

  • 44906BR

Employment Status

  • Fixed Term (agency)
  • Full Time

Organization

  • Corporate

Business Sector / Division

  • Digital Technology

Region

  • Middle East, Egypt, Turkey (MEET)

Country

  • Saudi Arabia
Infrastructure Support Specialist
  • NEOM
| Air Products

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