welder
2 weeks ago
Complaints and Investigative Officer - Property Agents Board (PAB)
We are seeking applications for our client the Property Agents Board of Tasmania.
The Property Agents Board is an independent statutory authority established under the Property Agents and Land Transactions Act 2016 (the Act) to regulate the real estate industry across Tasmania. The Board administers the 2017 Act, (the Regulations) and the Code of Conduct developed in accordance with the Act.
The PAB looks after examinations, licensing, and complaints, plus provides legislative news across the state to all licensed property agents.
About the Role
The Complaints Officer is responsible for conducting assessments and preparing reports for the Board regarding formal complaints. Reporting to the Executive Officer and working closely with the Senior Complaints Officer, you will be joining a small, high performing and supportive team.
To be successful in this role you will have a collaborative approach, have excellent attention to detail, display a level of autonomy and self-sufficiency, and exercise initiative and discretion within organisational procedures and instructions.
About You What you can bring to the role?
- Have you worked in a regulatory environment?
- Have experience of handling and managing customer complaints?
- The ability to prepare detailed reports on progress
- Keep senior management informed on individual cases and on your individual case load
- Attend Board / management reporting meetings.
- Explain and update on on-going investigations.
- Maintain effective communications and relationships with all parties.
- Prepare correspondence and deal with telephone enquiries.
- Deal with lawyers for those complaints being referred to a Tribunal.
- Assist with the preparation of complex documentation for legal purposes
- Ability to juggle multiple priorities and keep people updated on progress.
Key Skills & Experience
- Demonstrated research and investigative skills, and good problem solving expertise
- Ability to analyse information and undertake complex investigations in a timely manner.
- Excellent communication skills, including experience in preparing written reports and correspondence within pre-determined time restraints.
- Display lateral thinking, with the ability to question information or data
- Exceptional self-management skills, including the ability to plan, organise and prioritise workload and to work with limited direction
- Experience managing investigative cases
Desirable Skills and Qualifications
- Tertiary qualification
- Well-developed verbal and written communication and interpersonal skills, with a willingness and ability to interact with a wide range of internal and external stakeholders.
- An ability to work independently, exercise initiative and work within a team environment.
- An ability to manage multiple tasks, priorities and demands, ensuring key tasks are delivered on time and to budget
- Knowledge and understanding of the property industry/property transactions
Applications close: 11.59 pm Monday 27th March
How to Apply
Apply via Seek or Via our website under the Brows Jobs tab. .For a full PD or more information and a discrete conversation about the salary and opportunity please email Ellie at to arrange an initial chat.
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