Director of Human Resources

2 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Nahdi Medical Pharmacies Company Full time

We are actively seeking a solutions-oriented Software Support Specialist (Agent) to join our team You will be directly responsible providing functional customer support through various mediums such as phone, email, and online This role is a great opportunity for anyone interested in joining a fast-paced culture and growth within an


EMP Trust HR is a leading provider of Human Capital Software on SaaS platform and provides solutions for talent management, onboarding and related solutions and provides a flexible work environment with opportunities to grow your ; We support Fortune 500 companies, Small and Large Enterprises, State and local agencies and provide a dynamic, fun work

Here's what you'll be doing:

  • Provide timely, professional, and accurate responses to customers who submit inquiries via phone, email, or chat
  • Support customers and end clients on answering questions, track issues or problem reports into our IT help-desk tool and coordinate with technical and sales support teams
  • Enter all correspondence and necessary information for problem resolution into our help-desk
  • Manage and set customer expectations on timely resolutions of open
  • Serve as a customer advocate and interact with internal teams to solve customer issues
  • Support setup of new client accounts and users accounts
  • Collaborate and follow-up with the product team on cases that require escalation
  • Inform customers of critical issues and system updates

Here's what you'll need:

An Associates or Bachelor's degree ;Exceptional candidates with strong educational credentials, web / computer knowledge and good communications skills will be considered in lieu of A background in Human Resources or study in HR will be considered an

  • Around 1 year of experience serving in an external client-facing role supporting clients via phone or years of experience using, supporting, or troubleshooting web-based applications is ;
  • 1-2 years of experience working in a corporate environment supporting a product or software as a service (SaaS) solution
  • Experience with being managed to traditional customer support KPI's such as response time, resolution time, and customer
  • Excellent written and verbal communication skills
  • Detail-oriented and organized with the ability to prioritize tasks in a deadline sensitive environment
  • Strong technical, analytical and troubleshooting skills
  • Must have a technical inclination and a basic understanding of computers, internet browsers such as Chrome, Firefox or MS Edge and using software on a daily
  • Interest in cloud technology, SaaS and Human Resources
  • A passion for delivering exceptional service
  • Ability to thrive in a team environment
  • Creative problem-solving capabilities, ownership of issues, and excellent organization and follow-up

Proficiency in MS Excel, Word, Email Outlook is required

Training: Training will be provided on company's SaaS software and related help desk tools and components for selected

Candidates who are selected will be required to complete a background check and drug screening and must be qualified work in the United States without a visa EMP Trust HR uses E-Verify for workforce eligibility checks with the Department of Homeland security

Education: Bachelor's (Preferred)

Work Location: Gaithersburg, MD

We provide flexible working arrangements and work hours for employees who have to deal with unexpected family ;

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