IT Executive

2 weeks ago

Jeddah, Makkah Province, Saudi Arabia Talent Pal Full time

Location:
Jeddah, Saudi Arabia

Grade:
E6

Purpose of the Job
As an IT Executive at Aramex, you will manage and maintain overall IT infrastructure, including network connectivity, hardware, software, databases, and other related systems

Responsibilities:

Technical Expertise:

  • Monitor and maintain the health and performance of computer systems and networks.
  • Diagnose and resolve hardware or software faults.
  • Replace faulty hardware components as needed.
  • Provide technical support to staff and clients, including troubleshooting issues and offering stepbystep guidance.
  • Configure network switches, routers, and access points (Aruba HP, Cisco).
  • Manage printing servers, shared file servers, and DHCP servers.

User Support and Training:

  • Set up new user accounts, manage profiles, and handle password issues.
  • Respond to technical support requests within established timeframes.
  • Work diligently to resolve issues until completion (or escalate appropriately).
  • Prioritize and manage multiple open cases efficiently.
  • Build strong working relationships with internal and external stakeholders, including software developers.

Technology Management and Improvement:

  • Test and evaluate new technologies to identify potential benefits.
  • Implement the latest software security patches and updates.
  • Monitor local server health and network connectivity for all branches within the station.
  • Manage local SQL servers (where applicable).
  • Maintain an annual inventory of all IT assets (hardware and software).

Collaboration and Efficiency:

  • Collaborate with the IT team to achieve departmental goals.
  • Continuously develop and improve your technical skills.
  • Facilitate the flow of information across all levels of the organization.
  • Strive to achieve set annual KPIs and identify areas for personal skill development.
  • Implement departmental strategies to support IT station goals.
  • Participate in the implementation of new IT systems.
  • Assist in managing IT resources and tools, recommending costsaving measures where applicable.
  • Identify IT requirements for inclusion in the IT budget.

Job Requirements (Experience and Education)

  • Saudi Nationality
  • Bachelor's Degree in computer science, software engineering, IT or a related field
  • We welcome fresh graduates, and experience in IT role is a plus
  • ITrelated certifications or diplomas is a plus
  • Excellent communication and interpersonal skills
  • Proficiency in programming language is a plus
This job has been sourced from an external job board.

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