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Rwjed-front Desk Agent
2 weeks ago
General Information:
- Country/Region
- Saudi Arabia
- Province/City
- Jeddah
- Location
- Rosewood Jeddah
- Department
- Rooms
- Front Office
- Job Type
- Fulltime Permanent
- JOB SUMMARY
He is fully responsible for the following of check-in and -out procedures in accordance with the Standard Operating Procedures and the rules and regulations given by the Saudi Arabian authorities.
OBJECTIVES,
RESPONSIBILITIES AND COMPETENCES
OBJECTIVES
- Ensures the highest possible guest satisfaction.
- Acts promptly on issues and concerns in his area of responsibility.
- Acts as a receptionist as well as cashier.
- Maintains an excellent reputation in the eyes of the public, guests and the team.
- Maintains the Minimum Operating standards and the Rosewood standards.
RESPONSIBILITIES
- Working hours: In accordance with the established duty roster issued by the Assistant Front Office Manager.
- Uniform: Is compelled to wear the assigned uniform.
- Performance: As elaborated in the job particulars.
JOB PARTICULARS
- Presents himself well dressed, well groomed with perfect personal hygiene and with a smile.
- Checks the logbook at the beginning of his duty and uses the book for his information.
- Addresses the guests by name.
- Greeting and welcoming every guest.
- Checks all reservations and arrivals of the day.
- Prepares the key booklets and registration forms for the arrival of the guest.
- Coordinates with Housekeeping and Butler regarding the blocking of rooms according to the preferences of the guest.
- Ensures that butlers are aware of arrival time in order to meet for in room check in.
- He attends to all check inns / and check outs at the reception in a professional manner following the LQA/Forbes Audit.
About Us:
- Rosewood Jeddah
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