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SOC L3 Analyst
2 weeks ago
Responsibilities
Execute on budget forecasts and owns the development and implementation of staffing and metric models, reporting and
Develop policies that impact workforce positively and work with operational staff to ensure communication of these policies and procedures are adhered
Train team members, managers, and trainers on the use of workforce planning
Communicate with management and operations team to ensure compliance with client and company dialing
Modify call routing and campaign dialing to ensure calls are handled and dialed
Develop reporting processes, dashboards and presentations to fulfill senior leadership reporting
Collaborate to develop product marketing plans including market research, positioning, value proposition, and messaging that resonate with our target
Help drive continuous improvement to increase productivity, accuracy, and improve case management staffing
Assist service line leaders with QC tracking and
Work with VP of Program and other senior staff to implement organizations new strategic
Work with clients and use data to identify the changing skills workers will need, skills adjacencies, and craft learning and career path plans based on objectives
Help teams design and craft ways for employees to learn and to roll out the continuous learning people need to perform effectively as organizations pivot at speed and
Assist management to design digital learning models that include using Artificial Intelligence for skills development and content
Requirements
Bachelors or Graduates Degree in business,data science, or business
Negotiation abilities and time management
A confident, natural leader and problem solver with demonstrated critical thinking and collaboration
Advanced understanding of business process
Strong command of English language and good communication
Comfortable with Agile
BenefitsMedical Insurance - Family tickets - Learning and development for the Employees
Bachelor\'s or Graduate\'s Degree in business,data science, or business Negotiation abilities and time management A confident, natural leader and problem solver with demonstrated critical thinking and collaboration Advanced understanding of business process Strong command of English language and good communication Comfortable with Agile
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