Branch Manager

2 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia Legend Holding Group Full time

Branch Operations Management:

Job Title:
Branch Manager - Travel and Tourism

Location:
Saudi Arabia

Job Summary:


As a Branch Manager at our Travel and Tourism company, you will be responsible for overseeing all aspects of branch operations, ensuring exceptional customer service, driving sales growth, and managing a team of dedicated professionals.

Your role will involve strategic planning, financial management, staff development, and maintaining strong relationships with clients and partners.

Responsibilities:

  • Oversee daytoday operations of the branch, including sales activities, customer service, and administrative tasks.
  • Develop and implement operational policies and procedures to ensure efficiency and compliance with company standards.
  • Monitor key performance metrics such as sales targets, customer satisfaction scores, and branch profitability.

Sales and Business Development:

  • Develop and execute strategies to achieve sales targets and expand customer base.
  • Identify business opportunities in the local market and develop plans to capitalize on them.
  • Build and maintain strong relationships with key clients, travel agencies, and industry partners.

Team Leadership and Development:

  • Recruit, train, and motivate branch staff to achieve performance goals and deliver excellent customer service.
  • Conduct regular performance evaluations, provide feedback, and support professional development opportunities for team members.
  • Foster a positive and productive work environment that encourages teamwork, collaboration, and innovation.

Financial Management:

  • Prepare and manage branch budgets, monitor expenses, and ensure financial targets are met.
  • Analyze financial reports and market trends to identify areas for improvement and revenue growth.
  • Implement costeffective strategies to optimize branch profitability while maintaining service quality.

Customer Service Excellence:

  • Ensure that customers receive exceptional service throughout their interactions with the branch.
  • Address customer inquiries, complaints, and escalations promptly and effectively, maintaining a high level of customer satisfaction.
  • Implement service quality initiatives and standards to enhance overall customer experience.

Qualifications:

  • Bachelor's degree in Business Administration, Hospitality Management, or related field (MBA preferred).
  • Proven experience in a managerial role within the travel and tourism industry, with a track record of achieving sales targets and operational excellence.
  • Strong leadership skills with the ability to inspire and motivate teams to deliver results.
  • Excellent communication, negotiation, and interpersonal skills.
  • Sound financial management and budgeting skills.
  • Proficiency in MS Office and travel management software.
  • Knowledge of local market trends, regulations, and competitive landscape in the travel industry.
  • Fluency in English and Arabic (spoken and written).

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