Training Coordinator

2 weeks ago


Cape Town, Western Cape, Saudi Arabia takealot Full time

Your responsibilities will include:

  • Assisting in the setting up and maintenance of Standard Operating Procedures SOP's.
  • Involvement in content writing in both SOP and training material.
  • Willing and able to travel for hands on, face-to-face training.
  • Franchise adherence to SOP compliance.
  • Training compliance auditing - monitor, evaluate and report on franchise network learning and progress.
  • New management and driver training assistance.
  • Gain contextual understanding of the operational levers involved in driving improved execution performance.
  • Involvement in the development and delivery of highly effective training content and learning design strategies using a variety of learning principles.
  • Provide input into high level project requirements for continuous training process development and improvement.
  • Involvement in training solution implementation requirements.
  • Work closely with and support the operations teams working towards continued execution improvement.
  • Willing and able to travel locally in and around an allocated region, as well as to allocated regional hubs as required as part of your weekly deliverables.
  • Help to maintain service levels of the franchise network by identifying shortfalls and implementing corrective measures via continuous training monitoring and assistance.
  • Identify and address key hub training metric failures with the hub franchise network and operations teams via weekly reports.
  • Identify and address key hub complaint failures with the hub franchise network and operations teams via weekly reports, providing recommended solution insight.

Qualifications & Experience:

  • Diploma in Human Resources or Training Management.
  • Minimum 3 years' experience as a Training Coordinator/Supervisor.
  • Proficient in Microsoft Office word, excel & PowerPoint.
  • Proven track record in delivery and execution of successfully created & implemented training material and initiatives.
  • Previous hospitality/retail franchise working experience.
  • Hands-on field and operational training experience.
  • Qualification specialization in Skills Development, Training Management, Instructional Learning Development & Design will be advantageous.
  • IT or tech savvy will be advantageous.
  • Certification in Train-the-Trainer and Assessors will be advantageous.
  • Previous experience in the logistics industry is not required.


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