Current jobs related to Assistant Call Center Manager - Dammam, Eastern Province - Majorel KSA

  • Technical Center Manager

    2 weeks ago

    Dammam, Eastern Province, Saudi Arabia Merge Recruitment Agency Full time

    Job Title: CE Technical Center SupervisorAt Merge Recruitment Agency, we are seeking a highly skilled CE Technical Center Supervisor to join our team. As a key member of our organization, you will be responsible for overseeing the repair process and operations of our technical centers to ensure that our KPIs are met.Key Responsibilities:Analyze statistics...

  • Data Center BMS Operator

    2 weeks ago

    Dammam, Eastern Province, Saudi Arabia ENGIE Solutions LLC Full time

    Job Summary:ENGIE Solutions LLC is seeking a highly skilled Data Center BMS Operator to join our team in Dammam, Saudi Arabia. As a Data Center BMS Operator, you will be responsible for safely, efficiently, and effectively operating machinery and systems in a cost-effective manner.Key Responsibilities:Monitor, operate, and maintain all building systems via...

  • Pipe Fabricator Specialist

    2 weeks ago

    Dammam, Eastern Province, Saudi Arabia Gondal Trade Test & Training Center Full time

    Manufacturing Opportunities at Gondal Trade Test & Training CenterGondal Trade Test & Training Center is seeking skilled professionals to fill various job positions in their manufacturing department. The company is looking for individuals with expertise in piping fabrication, welding, and plumbing to join their team.Job Responsibilities:Assist in the...

  • Project Manager

    2 weeks ago

    Dammam, Eastern Province, Saudi Arabia Heera Tech Ni Test & Training Center Full time

    Job Opportunity at Heera Tech Ni Test & Training CenterWe are seeking a highly skilled Project Engineer to join our team at Heera Tech Ni Test & Training Center.About the RoleThe successful candidate will be responsible for overseeing the planning, execution, and delivery of various industrial projects. This will involve coordinating with cross-functional...

  • Project Manager

    1 week ago

    Dammam, Eastern Province, Saudi Arabia Heera Tech Ni Test & Training Center Full time

    Job Opportunity at Heera Tech Ni Test & Training CenterWe are seeking a highly skilled Project Engineer to join our team at Heera Tech Ni Test & Training Center.About the RoleThe successful candidate will be responsible for overseeing the planning, execution, and delivery of projects within our industrial setting. This includes coordinating with...

  • Low Current Supervisor Position

    1 week ago

    Dammam, Eastern Province, Saudi Arabia Pak Techni Test Center Full time

    Pak Techni Test Center Job VacancyPak Techni Test Center is seeking a skilled Low Current Supervisor to join their team in Dammam, Saudi Arabia. The ideal candidate will have a strong background in engineering and technical expertise.Job Responsibilities:Supervise and manage low current systems and equipmentEnsure efficient and safe operation of low current...

  • Pipe Fabricator

    3 weeks ago

    Dammam, Eastern Province, Saudi Arabia Gondal Trade Test & Training Center Full time

    Job Opportunities at Gondal Trade Test & Training CenterGondal Trade Test & Training Center is seeking skilled professionals for various positions in the construction industry. The company is looking for candidates with expertise in plumbing, 3D rigging, and welding.Key Responsibilities:Assist in the installation and maintenance of piping systemsSupervise...

  • Industrial Operations Manager

    1 week ago

    Dammam, Eastern Province, Saudi Arabia Jeddah Technical Training Center Full time

    Industrial Job Opportunities at Jeddah Technical Training CenterWe are seeking skilled professionals to fill various positions at our Jeddah, Saudi Arabia facility. The ideal candidates will possess strong technical expertise and excellent communication skills.Job Responsibilities:Electrical engineering, plumbing, and mechanical engineering skills are highly...

  • Piling Rig Operator Position

    1 week ago

    Dammam, Eastern Province, Saudi Arabia Al Faisal Trade Test & Technical Training Center Full time

    Job Opportunity at Al Faisal Trade Test & Technical Training CenterAl Faisal Trade Test & Technical Training Center is seeking skilled professionals for various positions in Dammam, Saudi Arabia. The company is looking for candidates with Intermediate, DAE, Matric, and Bachelor qualifications to fill the roles of Piling Rig Helper, Piling Rig Foreman, and...

  • Heavy Equipment Technician

    3 weeks ago

    Dammam, Eastern Province, Saudi Arabia Hassan Abdal Trade Test & Training Center Full time

    Job Opportunities at Hassan Abdal Trade Test & Training CenterHassan Abdal Trade Test & Training Center, a leading provider of trade test and training services, invites applications from qualified candidates for various positions in manufacturing.Available Positions:Heavy Equipment OperatorHeavy Machinery SpecialistHeavy Equipment Repair TechnicianHeavy...

  • Data Center Infrastructure Specialist

    1 week ago

    Dammam, Eastern Province, Saudi Arabia Google Inc. Full time

    About the RoleAs a Data Center Technician at Google Inc., you will be part of a team responsible for monitoring and maintaining the cutting-edge physical infrastructure behind Google's powerful search technology. Your primary focus will be on installing, configuring, testing, troubleshooting, and maintaining hardware and networking infrastructure to support...

  • Safety Officer Position

    1 week ago

    Dammam, Eastern Province, Saudi Arabia Gondal Trade Test & Training Center Full time

    Job Opportunity at Gondal Trade Test & Training CenterGondal Trade Test & Training Center is seeking a skilled Safety Officer to join their team in Dammam, Saudi Arabia.Job Responsibilities:Ensure a safe working environment for employees and visitorsConduct regular safety inspections and auditsDevelop and implement safety policies and proceduresCollaborate...

  • Safety Officer

    2 weeks ago

    Dammam, Eastern Province, Saudi Arabia Gondal Trade Test & Training Center Full time

    About Gondal Trade Test & Training CenterGondal Trade Test & Training Center is a leading industrial training and testing center seeking highly skilled professionals to join its team.Job OverviewWe are currently looking for a Safety Officer to oversee the safety and well-being of our employees and visitors on site. The ideal candidate will have a strong...

  • Diesel Mechanic

    2 weeks ago

    Dammam, Eastern Province, Saudi Arabia Lasani Trade Test & Technical Training Center Full time

    Job Opportunity at Lasani Trade Test & Technical Training CenterWe are seeking a skilled Diesel Mechanic to join our team at Lasani Trade Test & Technical Training Center. As a leading provider of trade test and technical training, we require a professional with expertise in maintaining and repairing heavy equipment.Key Responsibilities:Perform routine...

  • Legal Assistant

    2 weeks ago

    Dammam, Eastern Province, Saudi Arabia Perfect Vision Full time

    About the Role:We are seeking a highly skilled and organized Legal Assistant to join our team at Perfect Vision. As a key member of our legal department, you will provide administrative and clerical support to our Legal Consultant and the broader legal team.Main Responsibilities:Provide administrative and clerical support to the Legal Consultant and the...

  • Sales and Marketing Director for Property Development

    2 weeks ago

    Dammam, Eastern Province, Saudi Arabia Hong Kong Housing Society Full time

    About the RoleWe are seeking a highly skilled Sales and Marketing Manager to join our team at the Hong Kong Housing Society. As a key member of our property development team, you will be responsible for driving sales and marketing strategies to achieve our business objectives.Key ResponsibilitiesConduct market research to identify customer demand and...

  • Electronics and Technical Training Opportunities

    3 weeks ago

    Dammam, Eastern Province, Saudi Arabia Al Fareed Trade Test and Technical Training Center Full time

    Job Opportunities at Al Fareed Trade Test and Technical Training CenterWe are seeking skilled and motivated individuals to join our team at Al Fareed Trade Test and Technical Training Center. As a leading provider of technical training and career advancement opportunities, we offer a range of positions in electronics and technology.Job...

  • Case Coordinator Assistant

    2 weeks ago

    Dammam, Eastern Province, Saudi Arabia Black Pearl Full time

    Job OverviewBlack Pearl is seeking a skilled Case Coordinator Assistant - Inpatient to join our team. As a key member of our healthcare team, you will play a vital role in facilitating the transition of patients from one healthcare environment to another, or home, based on their need for continued care.Key ResponsibilitiesSupport the Case Manager in...

  • Logistics Coordinator

    1 week ago

    Dammam, Eastern Province, Saudi Arabia Bhai Bhai Technical Trade Test Center Full time

    Industrial Job Opportunities at Bhai Bhai Technical Trade Test CenterBhai Bhai Technical Trade Test Center, a leading industrial organization in Saudi Arabia, is seeking highly skilled professionals to fill various positions across different departments.Job RequirementsThe ideal candidates should possess a strong educational background, with qualifications...

  • CE Technical Center Supervisor

    3 weeks ago

    Dammam, Eastern Province, Saudi Arabia Merge Recruitment Agency Full time

    About the RoleWe are seeking a highly skilled CE Technical Center Supervisor to join our team at Merge Recruitment Agency. As a key member of our operations team, you will be responsible for overseeing the repair process and operations of our technical centers to ensure that our KPIs are met.Key ResponsibilitiesAnalytics and Reporting: Analyze statistics and...

Assistant Call Center Manager

3 months ago

Dammam, Eastern Province, Saudi Arabia Majorel KSA Full time

We are hiring an Assistant Call Center Manager to join our team in Eastern Province, Saudi Arabia. As an Assistant Call Center Manager, you will be responsible for assisting in the management of our call center operations. This includes overseeing the day-to-day activities of the call center, ensuring excellent customer service, and optimizing call center performance. The ideal candidate will have previous experience in call center management and a strong understanding of call center operations.

Responsibilities:

  1. Assist in the management of the call center operations, including overseeing the day-to-day activities of the call center.
  2. Ensure that the call center operates efficiently and effectively, meeting or exceeding performance targets.
  3. Monitor call center performance metrics, analyzing data and implementing improvements as needed.
  4. Assist in the development and implementation of call center policies and procedures.
  5. Train and coach call center agents to deliver excellent customer service.
  6. Handle escalated customer complaints and resolve issues in a timely and satisfactory manner.
  7. Conduct regular performance evaluations of call center agents and provide feedback for improvement.
  8. Collaborate with other departments to improve overall customer experience and satisfaction.
  9. Stay up-to-date with industry trends and best practices in call center management.

Preferred Candidate:

  1. Bachelor's degree in Business Administration or a related field.
  2. Proven experience in call center management, with a minimum of 3 years of experience.
  3. Strong leadership and management skills, with the ability to motivate and inspire a team.
  4. Excellent communication and interpersonal skills.
  5. Ability to analyze data and make data-driven decisions.
  6. Customer-focused mindset and a commitment to providing excellent customer service.
  7. Ability to handle and resolve customer complaints in a professional and satisfactory manner.
  8. Proficiency in call center software and CRM systems.
  9. Strong problem-solving skills and the ability to think critically.
  10. Ability to work well under pressure and in a fast-paced environment.

Skills

  • Excellent communication and interpersonal skills
  • Strong leadership and management skills
  • Ability to analyze data and make data-driven decisions
  • Customer-focused mindset and a commitment to providing excellent customer service
  • Proficiency in call center software and CRM systems

#J-18808-Ljbffr