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Service Operation Manager
2 weeks ago
MBR Partners is seeking a Service Operations Manager for a major smart city project in Saudi Arabia - this is an opportunity to be engaged in one of the world's major development projects.
Experience:
- Proven experience in training and building strong customer relationships.
- Experience in process management, including ticketing, support, and SLA.
Key Responsibilities:
- Collaborate with customers to understand their needs and build strong customer relationships.
- Develop and implement effective training programs for both internal teams and customers.
- Streamline processes, including ticketing, support, and meeting SLA requirements.
- Lead and mentor teams to ensure effective teamwork and collaboration.
- Communicate effectively with both technical and nontechnical stakeholders.
Skills and Qualities:
- Bachelor's degree in Computer Science, Software Engineering, or related field.
- Extensive experience in service operation and product management of IT Solutions.
- Proven ability to build and maintain strong customer relationships.
- Expertise in process management, ticketing, support, and meeting SLA requirements.
- Excellent communication skills, both written and verbal.
- Strong leadership and mentorship skills.
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