Front Office Manager

3 weeks ago


Cape Town, Western Cape, Saudi Arabia Pepperclub Hotel Full time

JOB SPECIFICATIONS:

  • Preferable grade 12 Certificate.
  • Minimum of 2 years experience preferably in a 5* Hotel.
  • Well spoken, written and verbal communication skills.
  • Computer literate Ms Office, Opera.
  • Excellent organizational skills.
  • Multitasking and time-management skills, with the ability to prioritize tasks.
  • Customer service attitude.

DUTIES AND RESPONSIBLITIES:

  • Perform all front of house duties – meeting, greeting and attending to all needs of the guest.
  • Assist with managing the switchboard.
  • Ensure smooth guest check-in and check-out.
  • Take all guest requests and take full responsibility to ensure that it is actioned in a timely manner.
  • Assist with telephonic and walk-in reservations.
  • Administer general petty cash and float as per Finance procedure.
  • General office duties including correspondence, emails, filing, switchboards.
  • Ensure reception area is tidy and presentable, with all necessary stationery and material e.g. pens, forms and brochures.
  • Well-groomed and professional.

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