Quality check Management

4 days ago


Riyadh, Ar Riyāḑ, Saudi Arabia The Cigna Group Full time
The job profile for this position is Client Account Support Analyst, which is a Band 2 Senior Contributor Career Track Role.

Excited to grow your career?

We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

Key Responsibilities :

· Ensure that all intermediary requests, queries, complaints are dealt with in accordance with the standards laid down by Cigna Insurance Middle East S.A.L
· Provide a dedicated and comprehensive service to the intermediaries and acting as the primary escalation point of contact for intermediaries within the assigned portfolio and deliver the highest level of service and care.
· Maintain effective relationships with colleagues and key stakeholders (Internal / External) to ensure that service objectives are met.
· Collaborate with different departments in Cigna to come up with 'best' solution to client's issues or suggestions.
· Maintain appropriate and accurate records of broker interactions, discussions, broker-visits

Qualification :

min 1 - 2 years experience working within Quality Management / Validation

Ideally Insurance industry
Bachelor Degree in Business / Healthcare or similar

Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.



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