Senior IT Operations Analyst
Found in: beBee jobs SA - 2 weeks ago
- Coordinate in staging and operating pilot tests, driving the completion of quality and business acceptance tests.
- Support in the certification/installation of complex and non-standard hardware and software within STC.
- Coordinate the checks on the quality of new hardware/software releases and provides appropriate feedback to the vendors and technology teams.
- Support the development of user and technical documentation for the implementation, support and running of new and/or modified systems.
- Support in developing new working methods and systems for the work unit to supply end users with increasingly improved levels of support.
- Participate in building highly complex user interface applications and back-end databases using technical proficiency in various web development tools, programming languages and scripting languages.
- Monitor the analyses of existing IT systems and procedures, recommending modification programs and user procedures to best meet STC's needs.
- Manage day-to-day team operations within a specified scope, by undertaking related work processes and ensuring accuracy.
- Allocate work programmes to the team and ensure necessary maintenance and operational reports and analyses are available on time for management decision making purposes.
- Prepare and implement shift plans for the reporting team, if any, including resources, work scheduling and backups for shift operators to ensure effective completion of planned tasks.
- Manage the implementation of approved technology support policies, processes and procedures so that the required work is carried out in a controlled manner.
- Provide advice and support to service personnel on the best ways of meeting and resolving specific customer needs.
- Coordinate the activities of service personnel to meet overall time and project requirements.
- Develop and communicates the scheduling of system manipulations and batch co-ordination exercises.
- Help with routine work and escalates issues, as necessary.
- Liaise within the assigned team to build effective working relationships.
- 2 - 4 years of experience in the Technical service and maintenance at technology/telecommunication indust
- Bachelor's degree in a Computer Science / Information Technology / Telecommunication / Electronics & Communication / Electrical / Computer / Mechanical Engineering related discipline
- Analytical Thinking
- Teamwork
- Flexibility
- Building Relationships
- Customer Centricity
- Self-motivation.
- Up-to-date of new the technologies.
- Flexibility
- Arabic: Advanced
- English: Advanced
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