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Head TCIB
2 months ago
Johannesburg, Gauteng, Saudi Arabia
BankservAfrica
Full time
Your main responsibilities:
- Ensure TCIB scheme growth are realized.
- Ensure overall health and Scheme compliance and regulatory alignment
Product Strategy and Lifecycle Management
- Ensure sustainable profitability of new and existing scheme product offerings.
- Develop strategies to maximize revenue and market competitiveness.
- Drive cross-functional collaboration among departments to execute product strategies successfully
- Ensure excellent operational delivery and client service
- Align product strategies with market needs and customer focus
- Enhance customer service experience through appropriate practices
- Final accountability for Change evaluation and approval
- Maintain Disaster Recovery and BCP programmes
- Implement stabilisation programmes for new products
- Develop exit programmes for products/services
Customer Strategy and Lifecycle Management
- Drive new business development and sales
- Manage customers effectively to acquire, serve, and retain them
- Enhance customer satisfaction, loyalty, and revenue growth
- Build and maintain a strong brand identity
- Develop strategic partnerships and alliances
- Promote customer oriented focus and obtain relevant customer insights
QUALIFICATIONS / KNOWLEDGE
- Tertiary qualification
- Ability to conceptualize a business case
- Understanding of market and industry dynamics
- Ability to maintain relationships with industry professionals
- Partnering/influencing skills
EXPERIENCE
- 8-10 years' experience in related field
- Leadership skills as a senior executive
- Experience in people management, strategic planning, and risk mitigation
- Comprehensive knowledge of business matters to identify growth opportunities