Minimum Requirements

• National Diploma Industrial / Mechanical / Electrical / Civil Engineering
• Eng or B.Tech Industrial / Mechanical / Electrical degree is preferred
• Valid drivers license & own transport
• 5+ years' strong engineering / maintenance / manufacturing experience
• Good understanding of SLAs and management of contracts
• Experience in managing technical and non-technical staff
• Previous experience in facilities management / retail industry is beneficial
• Be reliable, trustworthy, have good communication skills and be able to work under pressure

Duties & Responsibilities

• Take ownership of the service delivery performance in all regions
• Enable and train AM resources to effectively deliver the "Pragma Way"
• Build long term relationships with the client's Operational management teams and contractors so they regard Pragma as their trusted partner
• Use Business Intelligence Tools e.g. SSRS reports effectively to enable informed management decision-making
• Manage and coordinate resources in all regions
• Provide excellent service that satisfies the client and assist the client to resolve complaints
• Do site inspections and assist the client to resolve critical problems identified
• Participate as Steering Committee member
• Do regular region visits to ensure consistency of service delivery
• Drive site visit and Asset Care Plan attainment in all regions
• Manage exceptions on reactive maintenance