Senior Customer Support Specialist

4 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Danaher Full time

In this role, you will have the opportunity to

  • Process purchase orders received from NUPCO, CPs and direct customers within the assigned territory.
  • Provide coaching and guidance to Customer Service Associates, fostering a collaborative and growth-oriented environment.
  • Implement and manage Daily Management tools, focusing on backlog assessment and revenue recognition analysis.
  • End to end order management from receipt of purchase order till arrival at customer site.
  • Managing the order cycle which include system booking, sourcing, liaising with planners, coordinating with warehouse, splitting shipment by store mode and organizing the transportation with freight forwarders.
  • Coordinate with planners on the ordering of stocks from external/internal warehouses to ensure timely availability and proper stocks allocation
  • Arrange shipping documents as per customer requirement which include export documents, licenses, declarations, packing, shipping, and routing of product.
  • Analyze Letters of Credit on receipt, advise customer if amendment is required and contact advising Bank if necessary.
  • Prepare documentation in compliance with Letter of Credit, CAD, etc.
  • Invoice in a timely manner in line with monthly forecast
  • Drive Daily Management tools by reviewing current backlog and revenue recognition files
  • Manage customers inquiries such as pricing, stock availability, delivery, order status and product information
  • Prepare tender requirements and project quotations
  • Liaise with different departments for credit standings and compliance updates
  • Review existing operations procedure and identify possible areas for improvement
  • Support commercial forecast accuracy by providing estimates throughout the period
  • Attune ad hoc tasks as required by the commercial team and management
  • Understand and comply to incoterms and export trade rules of different countries

The essential requirements of the job include:

  • Minimum 6 years' experience in a Customer service/logistics role
  • Good IT skills and experience in using Oracle or Similar ERP.
  • Must be proficient with Microsoft Office Suite – i.e. Outlook, Excel, & Word
  • Fluent in English & Arabic written and spoken
  • Knowledge of supply chain that include drop ship models, export, transportation, and export terminology.

When you join us, you'll also be joining Danaher's global organization, where 80,000people wake up every day determined to help our customers win. As an associate, you'll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization. At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes. If you've ever wondered what's within you, there's no better time to find out.

At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

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