Learnership Opportunities 2024

1 month ago

Johannesburg, Gauteng, Saudi Arabia IStore Full time
iStore: Exciting Learnership Opportunities Await in 2024

iStore is on the lookout for young, dynamic individuals in South Africa holding a Grade 12 / Matric certificate to join our Support Technician Learnership Programme.

As a Technical Intern / Learner, you'll play a vital role in our store's technical team, collaborating with seasoned technicians to troubleshoot and resolve customer issues, as well as install and troubleshoot software. You'll gain hands-on experience with cutting-edge Apple products like Mac, iPhone, iPad, Apple Watch, and beyond.

Our ideal candidate is driven, detail-focused, and hungry for knowledge. We seek individuals with a deep passion for technology and a dedication to enhancing customer experiences with their Apple devices.

Responsibilities:

  • Provide top-notch technical support to customers in-store and over the phone
  • Tackle and resolve software issues efficiently
  • Set up and configure new hardware and software for clients
  • Assist customers in maximizing the utility of their Apple products
  • Maintain precise records of customer interactions and repairs
  • Collaborate closely with teammates to ensure seamless store operations

Minimum Requirements:

  • Successful completion of Grade 12 / Matric
  • Basic grasp of computer hardware and software
  • Familiarity with popular operating systems (e.g., Windows, macOS, Linux)
  • Essential knowledge of networking concepts and protocols
  • Capability to troubleshoot and resolve technical issues
  • Exceptional communication and interpersonal skills
  • Ability to thrive in a team-oriented setting
  • Strong focus on delivering outstanding customer service
  • Understanding of support ticketing systems

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