Customer Service Agents

1 month ago


Sandton, Saudi Arabia JD Group Full time
JD Group: Customer Service Agents

JD Group is looking for a dynamic individual to join the Customer Resolution Centre team. The individual will be required to effectively manage, resolve and escalate customer queries in all communication channels to ensure delivery of a differentiated customer experience.

Responsibilities:

  • Current knowledge of best practices for Customer Services in a retail environment
  • General Understanding of CPA (Customer Protection Act)
  • Knowledge of JD Group policies, practices, processes and systems
  • Knowledge of CRM systems and practices
  • Social Media Proficiency
  • MS Proficiency
  • Understanding of the JD Group operating model and value chain
  • Express and implied ethical responsibilities

Requirements:

  • Grade 12
  • One-year experience in Customer Resolution Centre/Customer Service
  • Tertiary qualification advantageous

Skills and Competencies:

  • Strong written and verbal communication skills
  • Personal Resilience
  • Multi-tasking
  • Effective Time Management
  • Interpersonal Skills
  • Active Listening and Interpretation skills
  • Conflict Management
  • Ability to work under pressure
  • Energy and Drive
  • Customer Orientation
  • Problem Solving
  • Planning and Prioritising
  • Assertiveness
  • Excellence Orientation
  • Following Instructions and Procedures
  • Attention to detail
  • Working with People
  • Delivering Results and Meeting Customer Expectations


  • Sandton, Saudi Arabia JD Group Full time

    JD Group: Customer Service Agents   JD Group is looking for a dynamic individual to join the Customer Resolution Centre team. The individual will be required to effectively manage, resolve and escalate customer queries in all communication channels to ensure delivery of a differentiated customer experience.   Responsibilities: Current...

  • Call Centre Agents

    1 month ago


    Sandton, Saudi Arabia Bluespec Full time

    Bluespec: Call Centre AgentsResponsibilities:Answer incoming calls courteously within SLA Manage all cases professionally and efficiently within the correct time frames Provide personalised customer service by responding to the needs of the client Ensure that all calls are captured on the relevant system (Dreamtec) Clear knowledge and understanding of our...

  • Call Centre Agents

    1 week ago


    Sandton, Saudi Arabia Bluespec Full time

    Bluespec: Call Centre AgentsResponsibilities:Answer incoming calls courteously within SLA Manage all cases professionally and efficiently within the correct time frames Provide personalised customer service by responding to the needs of the client Ensure that all calls are captured on the relevant system (Dreamtec) Clear knowledge and understanding of our...


  • Sandton, Saudi Arabia Bluespec Full time

    Bluespec: Call Centre Agents   Responsibilities: Answer incoming calls courteously within SLA Manage all cases professionally and efficiently within the correct time frames Provide personalised customer service by responding to the needs of the client Ensure that all calls are captured on the relevant system (Dreamtec) Clear knowledge...


  • Sandton, Saudi Arabia Sasria Full time

    Sasria: Learnership Opportunities 2024Position Title: Claims LearnershipDuration: 12 months contract Responsibilities:Perform administration functions – registration of new claims and loading (and authorization) payments. Examine and validate new claims and any related documentation thereof. Adjust claims and ensure that the merits are inline with Sasria...


  • Sandton, Saudi Arabia Sasria Full time

    Sasria: Learnership Opportunities 2024   Position Title: Claims Learnership Duration: 12 months contract   Responsibilities: Perform administration functions – registration of new claims and loading (and authorization) payments. Examine and validate new claims and any related documentation thereof. Adjust claims and...


  • Sandton, Saudi Arabia Sasria Full time

    Sasria: Learnership Opportunities 2024Position Title: Claims LearnershipDuration: 12 months contract Responsibilities:Perform administration functions – registration of new claims and loading (and authorization) payments. Examine and validate new claims and any related documentation thereof. Adjust claims and ensure that the merits are inline with Sasria...


  • Sandton, Saudi Arabia Sasria Full time

    Sasria: Learnership Opportunities 2024   Position Title: Claims Learnership Duration: 12 months contract   Responsibilities: Perform administration functions – registration of new claims and loading (and authorization) payments. Examine and validate new claims and any related documentation thereof. Adjust claims and...


  • Sandton, Saudi Arabia Discovery Full time

    Discovery: Internship Programmes 2022 / 2023   The Discovery Internship Programme was first launched in 2006 and we have successfully developed and changed the lives of over 500 graduates, with an average permanent placement of 71% post an internship.   You will be awarded an opportunity to join the smartest team in the industry and be...


  • Sandton, Saudi Arabia Discovery Full time

    Discovery: Internship Programmes 2022 / 2023The Discovery Internship Programme was first launched in 2006 and we have successfully developed and changed the lives of over 500 graduates, with an average permanent placement of 71% post an internship. You will be awarded an opportunity to join the smartest team in the industry and be prepared to enter any fast...


  • Sandton, Saudi Arabia Discovery Full time

    Discovery: Internship Programmes 2022 / 2023The Discovery Internship Programme was first launched in 2006 and we have successfully developed and changed the lives of over 500 graduates, with an average permanent placement of 71% post an internship. You will be awarded an opportunity to join the smartest team in the industry and be prepared to enter any fast...


  • Sandton, Saudi Arabia Hilton Full time

    Hilton: Hospitality learnership Programme 2022 / 2023This learnership is a workplace-based training programme comprising both structured practical workplace and structured theoretical training. A learnership leads to a qualification that is registered the South African Qualifications Authority and that is associated with a trade, qualification or profession....


  • Sandton, Saudi Arabia Hilton Full time

    Hilton: Hospitality learnership Programme 2022 / 2023   This learnership is a workplace-based training programme comprising both structured practical workplace and structured theoretical training. A learnership leads to a qualification that is registered the South African Qualifications Authority and that is associated with a trade, qualification...


  • Sandton, Saudi Arabia Hilton Full time

    Hilton: Hospitality learnership Programme 2022 / 2023This learnership is a workplace-based training programme comprising both structured practical workplace and structured theoretical training. A learnership leads to a qualification that is registered the South African Qualifications Authority and that is associated with a trade, qualification or profession....


  • Sandton, Saudi Arabia Hilton Full time

    Hilton: Hospitality learnership Programme 2022 / 2023   This learnership is a workplace-based training programme comprising both structured practical workplace and structured theoretical training. A learnership leads to a qualification that is registered the South African Qualifications Authority and that is associated with a trade, qualification...


  • Sandton, Saudi Arabia Core Group (iStore) Full time

    iStore: Graduate Internship Programme 2022 / 2023   Are you passionate about people and Apple products? At iStore you’ll be an ambassador for one of the world’s biggest brands.    About the Programme: This business is extremely customer-centric, so a willingness to go the extra mile and continue to adopt their high levels of...


  • Sandton, Saudi Arabia Core Group (iStore) Full time

    iStore: Graduate Internship Programme 2022 / 2023   Are you passionate about people and Apple products? At iStore you’ll be an ambassador for one of the world’s biggest brands.    About the Programme: This business is extremely customer-centric, so a willingness to go the extra mile and continue to adopt their high levels of...


  • Sandton, Saudi Arabia Core Group (iStore) Full time

    iStore: Graduate Internship Programme 2022 / 2023Are you passionate about people and Apple products? At iStore you'll be an ambassador for one of the world's biggest brands. About the Programme:This business is extremely customer-centric, so a willingness to go the extra mile and continue to adopt their high levels of customer service is an absolute must....


  • Sandton, Saudi Arabia Core Group (iStore) Full time

    iStore: Graduate Internship Programme 2022 / 2023Are you passionate about people and Apple products? At iStore you'll be an ambassador for one of the world's biggest brands. About the Programme:This business is extremely customer-centric, so a willingness to go the extra mile and continue to adopt their high levels of customer service is an absolute must....


  • Sandton, Saudi Arabia Core Group Full time

    Core Group: iStore Business Graduate Internship Programme 2023 / 2024 Are you passionate about people and Apple products? At iStore you’ll be an ambassador for one of the world’s biggest brands.   About the Programme: This business is extremely customer-centric, so a willingness to go the extra mile and continue to adopt their...