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Key Accounts Manager
3 weeks ago
Job Specification:
Key Performance Areas:
Key Account Management Group Client Profitability
- Improve and maintain operating profit value and operating percentage by Group Customer
- Secure price increase on time and in line with the business requirements
- Deliver and improve technical NSV in both Channel and Group Client
Client Relationship
- Drive the formal approach to Customer Relationships at key levels with the KAM team
- Identify and implement retention plans for top groups with SLA and MOU agreements
- Ensure that the client brand standards are communicated and delivered
New Business Development
- Drive initiative that will ensure that lucrative National Group Business is secured
- Manage the Marketing spend managed across all aspects, POS, promotions, trading terms within budget
Management of Cost Savings initiatives
- Review budget on Weekly / Monthly and Quarterly basis
- Maintain costs
- Identify and Manage cost saving initiatives with Customers
Lead & Manage the Key Accounts Management team
- Drive the team to support regions in the achievement of sales targets.
- Manage the KAM team's performance and identify any training needs
- Lead and steer Global principles of Lavazza Italy
- Responsible to take global brands Lavazza as well as closed coffee solutions Lavazza capsules, technical
- competence and global equipment partnerships and World Class training SCAE Specialty Coffee Association of
- Europe credentials and capabilities to specific markets
Regional & National Operational Relationship
- Drive the KAM update to regions of Top Group activity with PI's and reviews
- Collaborate and work with Sales Executive to deliver National Sales Targets
- Regional Feedback of activity by Top Groups Subjective review each quarter by all Regional Manager
Qualifications and Experience:
- Matric/Grade 12 Certificate
- Business Related Degree / Diploma/Qualification
- 8 – 10 years in Management role within the Key Accounts Management function
- Proven experience in managing a budget
- Sales systems and procedures
- MS Office
- Advanced selling and negotiation skills
- Report writing and analysis
Other requirements:
- Must have Food Service / Hospitality Industry background
Competencies:
- Thinking Analytically
- Minimising risk
- Planning and organizing
- Maintaining productivity
- Interpreting data
- Attention to detail
- Seizing business opportunities
- Articulating information
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