Senior CRM Specialist

4 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Serco Plc Full time

Senior CRM Specialist
Make a positive impact daily

We are a multinational organization with a global team of 50,000 colleagues. In the Middle East, we operate in the Transport, Defence & Advisory sectors, delivering services in Asset Management, Customer Experience, Fire & Rescue, and Air Navigation Services. We are innovators, dedicated to redesigning and enhancing public services to fulfill our purpose of creating a better future by "Bringing National Visions to Life".

Your Opportunity

We are currently bidding for a prestigious new project in Riyadh, Saudi Arabia, and seeking a Senior CRM Specialist to develop Facilities Strategy Roadmaps and plans in support of the Ministry's transformation program as well as overseeing outsourced consultants and O&M contractors on behalf of the client.

The project's goal is to provide consulting and management support to a Ministry in KSA, equipping them with the tools to manage and maintain assets and facilities effectively. The ideal candidate should possess strong time management, organizational skills, and excellent communication abilities. This role involves collaborating with cross-functional teams and supporting CRM-related projects to optimize customer engagement and satisfaction.

Key Accountabilities

  • Follow CRM strategies to enhance customer engagement, retention, and satisfaction.
  • Support the management of the organization's CRM system, ensuring data integrity, accuracy, and security.
  • Capture and analyze data to identify trends and opportunities for improvement.
  • Collaborate with teams to troubleshoot and develop communications.
  • Customize and configure CRM software to meet specific needs.
  • Facilitate training and support staff on CRM best practices.
  • Monitor CRM performance, report progress, and recommend adjustments.
  • Develop and maintain documentation for CRM processes.
  • Ensure compliance with privacy regulations in CRM data.
  • Collaborate with IT to optimize CRM system performance.
  • Act as a liaison with CRM vendors and provide insights to management.

Specific Requirements

  • Bachelor's Degree in a relevant field is mandatory.
  • Previous experience in KSA and Public Sectors is required.
  • Minimum of 10 years' experience in a relevant field.
  • Proficiency in CRM software platforms and exceptional analytical skills.
  • Strong communication and presentation abilities.
  • Ability to develop relationships with stakeholders and analyze data effectively.
  • Knowledge of strategic reports, operational models, and data management principles.

What's in it for you?

At Serco, we value our employees' contributions and offer a comprehensive package that includes:

  • Competitive pay and allowances.
  • Medical and life insurance coverage for security and wellbeing.
  • Generous leave benefits and annual airfare allowance.
  • A supportive work environment promoting a Safety-First culture.
  • Access to wellbeing programs for physical, mental, and emotional health.
  • Diverse career paths for personal and professional growth.

Join Us

At Serco, we embrace diversity and create an inclusive environment that celebrates individual perspectives and backgrounds. Be part of a values-driven organization that invests in employee development and well-being for a rewarding career.

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