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Quality Assurance Generalist
1 month ago
THE PURPOSE OF THIS ROLE
To oversee the SACAA Quality Management System (QMS) and conduct regular audits within the SACAA business units to ensure compliance with defined QMS standards.
RESPONSIBILITIES
- Develop and maintain QMS documents, including formatting, editing, and revision control.
- Implement quality standards in line with ISO 9001 and provide training to staff on the QMS.
- Ensure processes include necessary controls and assist staff with QMS-related queries.
- Update audit information in the system regularly.
- Audit business units for QMS compliance, address findings, and analyze trends for improvement.
- Track corrective actions and submit reports to management.
- Establish a mechanism for continuous improvement and promote it through various channels.
- Create and enhance organizational templates for policies, procedures, and other documents.
- Identify operational risks, report them, and assist in developing mitigation plans.
- Design and redesign processes within SACAA for enhanced efficiency and customer service.
REQUIREMENTS
- Minimum Qualification: National Diploma in Quality Management or related field at NQF level 6.
- Ideal Qualification: Degree in Quality Management or related field at NQF level 7.
- Experience: 2 years in Quality Management, Quality Assurance, or Business Process Redesign. Knowledge of Risk Management and Aviation is a plus.
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