Senior Manager

3 weeks ago


Johannesburg, Gauteng, Saudi Arabia MTN Full time

JOB DESCRIPTION

Strategic input

  • Develop the Value Added Services strategy
  • Identify key changes to Value Added services in the future from technological, commercial, business and consumer behaviour perspectives and determine how these could impact Value Added Services plans and strategies
  • Determine strategies with suppliers to ensure MTN products are superior in performance and functionality
  • Develop the target product and services architecture for the next 3-5 years using proof of concept approach to determine viability

Planning & Delivery

  • Drive the development of the 3 year and 1 year plans for all Value Added Services and platforms such as SDP, messaging, voicemail, IVR, and advanced applications such as LBS, M-Commerce and SIM applications.
  • Ensure these plans are aligned with business requirements and budgetary prioritisation
  • Ensure Value Added Services designs are developed in order to achieve these plans
  • Ensure planned Value Added Services are delivered on time to meet operational requirements
  • Ensure the effective utilisation of Value Added Services infrastructure, scalability and capabilities
  • Ensure Value Added Services meet business requirements and are sufficient for growth in customer numbers and demand
  • Develop policies on the deployment of Value Added Services equipment
  • Oversee and approve detailed product and service design ensuring impact on existing systems including network capacity and processes, is managed
  • Ensure vendor interaction and selection is managed appropriately including oversight and approval of equipment configurations
  • Ensure system documentation is sufficiently detailed and up to date to ensure business continuity and prevent over-reliance on a few individuals
  • Ensure performance of deliverables is monitored, investigated for performance and functionality issues, and future designs optimised around root causes identified
  • Ensure compliance of all payment systems with all regulatory, commercial and business requirements e.g. Security and integrity of banking systems
  • Facilitate transfer of MTN-SA developed technology to other African markets

Communication and co-ordination

  • Ensure coordination between Value Added Services plans and the plans from Payment Systems and other Network departments Radio, Core & IP, Transmission etc.
  • Liaise with Marketing in defining their product roadmap and definition of their products
  • Provide MTN Group with subject matter expertise related to the Value Added Services area
  • Consolidate requirements for Value Added Services and decide on clear development paths while managing what may be opposing views from different stakeholders
  • Build the understanding of existing and emerging Value Added Services technologies and capabilities across the business
  • Represent MTN SA at various industry forums and deliver presentations on Value Added services

Financial Management

  • Forecast, plan and develop Value Added Services budgets in line with MTN SA financial requirements
  • Identify key investment requirements for Value Added Services
  • Manage Value Added Services expenditures in line with agreed budgets
  • Oversee and approve Value Added Services equipment configurations to be ordered from suppliers including cost control and full lifecycle costing
  • Identify and eliminate non-contributory expenditures

Project Delivery

  • Develop and drive the execution of agreed projects
  • Drive the implementation, tracking, monitoring and compliance of Projects
  • Contract management in line with Procurement Policies
  • Co-ordinate project reporting
  • Ensure effective implementation of the integrated project management model
  • Risk management

Business Analysis

  • Perform Business Analysis in line with the methodology and guidelines
  • Identify ways to fine tune policies, processes and systems in line with changing work practices
  • Determine, document, and review requirements for projects within the scope of the value stream or impacting processes and systems
  • Design, analyse and document workflow and make appropriate recommendations that will positively impact operational effectiveness
  • Identify Business Improvement and Optimisation opportunities that will result in improvement of process performance
  • Ensure that benchmarking is conducted with other companies and organizations within and outside the industry.
  • Construct business cases for initiations proposed by the business. Research and consider best practice, local conditions, trends, as well as competitor activity
  • Identify and implement innovative ways to use minimum resources to achieve maximum outputs

QUALIFICATIONS

Minimum Requirements

Education:

  • 3 year B Degree or equivalent degree
  • Project Management experience an advantage

Experience:

  • 5 Telecoms with a min of 3 years product development experience
  • Manager track record of 5 years or more; with at least 3 years in relevant sector/ industry
  • Worked across diverse cultures and geographies advantageous
  • Good understanding of Telecoms and VAS services a must.
  • Experience if the development life cycle and running of development projects.
  • Experience of Financial planning including budgeting and the running of projects within budget.
  • Experience in the product development process, Leading cross-functional project teams, with at least three years at a senior management level.

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