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Returns Clerk and Storeman

1 month ago

Cape Town, Western Cape, Saudi Arabia Amrod Full time

MINIMUM SKILLS AND KNOWLEDGE REQUIRED

  • Standard 10 / Grade 12 or equivalent.
  • Previous experience in Returns would be advantageous.
  • Ability to communicate effectively in English verbally and in writing.
  • Good computer literacy, i.e.: Microsoft Excel and Outlook.
  • Ability to work overtime/weekends in accordance with operational requirements.

BEHAVIOURAL DIMENSIONS REQUIRED

  • Honest and hardworking.
  • Ability to work efficiently on own or as part of a team, in a pressurised environment.
  • Meticulous attention to detail.
  • Strong problem-solving skills.
  • Good sense of urgency.

BRIEF DESCRIPTION OF KEY PERFORMANCE AREA

  • Inspect and credit returned samples.
  • File and keep records of returns.
  • Process bulk returns from dispatch.
  • Inform Sales/Customer Care of returned stock.
  • Manage all returned goods, including handling templates.
  • Attend to quality control for Customer Care.
  • Manage the return/pending and recollection shelves.
  • Escalate unresolved returns to the line manager.
  • Handle booking and processing of returns to Head Office.
  • Ensure tasks are executed safely following company policies, equipment regulations, and the Occupational Health and Safety Act.
  • Maintain good housekeeping standards.
  • Receive, shelve, and dispatch orders.
  • Assist clients and internal sales team with queries in person, via phone, and email.

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