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Assistant Branch Manager

3 months ago

Cape Town, Western Cape, Saudi Arabia Shoprite Group of Companies Full time

Job Objectives

Sales maximization

  • Consistently maximize branch gross profit through effective management of key gross profit drivers.
  • Maintain stock holding days and stock ordering within required parameters.
  • Maintain 100% consistency and adherence to stock price changes.
  • Take corrective action to address sub-standard sales staff performance.

Minimization of wastage and in-store markdown accountable losses and shrinkage unaccountable losses

  • Identify all wastage as per the weekly wastage report and implement corrective steps to minimize wastage.
  • Ensure appropriate measures are implemented to minimize shrinkage for all known high shrinkage items and other items identified as per stock take counting reports.

Branch sales reporting

  • Provide timely and accurate reporting to the Regional Retail Manager.
  • Identify improvement opportunities and possible challenges, making recommendations for corrective action to proactively address these.

Effective merchandising and stock availability assurance

  • Ensure that the branch is merchandised according to company layouts and standards.
  • Promotional displays are erected and placed as per buyers', suppliers and company requirements.
  • In consultation with the Regional Manager, proactively plan, monitor, and maintain consistent stock range availability and movement according to demand and make alternative arrangements for stock shortages, e.g. inter-branch transfers IBTs.

Meeting customer expectations

  • Maximize customer loyalty by creating a consumer-friendly environment through effective people and process utilization.

People Management

  • Lead, motivate, coach, and enable direct reports to meet profitability and customer service standards.
  • Train and develop direct reports according to the core competencies of their roles and ensure coordination of training and the delivery thereof is done in a professional manner.
  • Correctly manage and respond to all disciplinary issues and grievances, when required, in a timely manner.

Housekeeping, health and safety, and compliance assurance

  • Comply with hygiene and housekeeping standards at all times.
  • Consistently adhere to audit and required legislative standards and statutory requirements.

Qualifications

Essential

  • Grade 12 qualification

Experience

Essential

  • At least two 2 years of retail sales management or supervisory experience.

Knowledge and Skills

  • Excellent communication and interpersonal skills.
  • Sound numeracy and retail sales skills.
  • Bilingual, preferably fluent in Afrikaans and English.
  • Competent in supervising others and leading others, as well as in administrative tasks.
  • Excellent customer service skills.
  • Knowledgeable in payment procedures e.g. cash, cheque, bank card, credit cards, coupons, vouchers.
  • Knowledge of supply chain and merchandising standards and principles.
  • Knowledgeable of regulatory requirements of various Money Market Transactions.
  • Sound knowledge of safety regulations and hygiene standards.
  • Branch-specific retail systems e.g. ShopPos; OBS.
  • Handling of payments processes and procedures.