Store Supervisor

1 month ago

Jeddah, Makkah Province, Saudi Arabia adidas Full time

PURPOSE & IMPACT ON ORGANIZATION:

You contribute to the store profitability by:

  • Meeting or exceeding store sales and profit targets
  • Managing all resources within the store to provide a leading consumer experience
  • Driving the proper execution of established policies, procedures, initiatives, and directives

KEY RESPONSIBILITIES:

  • Support the Store Manager with the commercial success of the Store in the by: -
    • Analyzing relevant sales data and make commercials decisions to increase net sales and KPIs (key performance indicators)
    • Addressing identified improvement areas in the store, involving the District Manager or other Retail Back Office partners as needed
    • Leading the service standards CONNECT-ENGAGE-INSPIRE by example, maximizing the amount of time spent selling and leading team members on the sales floor
    • Scheduling team to properly serve consumers, drive sales and execute tasks
    • Ensuring the legal and financial integrity of the store
  • Ensure in-store Brand execution according to established standards and directives
  • Ensure all team members are trained on Foundational and Seasonal Brand and product knowledge
  • Lead the team and improve how to connect consumers to relevant digital and omnichannel tools to provide a seamless shopping experience
  • Lead and coach the store team on all omnichannel related sales tools
  • Lead and coach our store team on the digital consumer journey in the store
  • Manage all store operations in a systematic and efficient manner, as per established policies and procedures
  • Ensure all established Visual Merchandising and In-Store Communication standards are consistently executed and maintained in the store
  • Ensure merchandise deliveries are processed on the same day they arrive, and the store's entire product offer is made immediately available and easily accessible to customers on a consistent basis
  • Ensure cash register transactions are processed quickly and accurately
  • Lead and implement all applicable loss prevention policies and procedures
  • Maintain a safe and productive shopping and working environment
  • Comply with all operational policies and procedures and ensure the store team members also comply
  • Coordinate team members to execute and maintain an appealing, easy to shop environment for customers by executing visual merchandising and housekeeping standards.
  • Takes ownership of Store KPIs and ensures team are aware of KPIs and how they contribute
  • Actively maximizing sales and minimizing loss
  • Keeps an up-to-date awareness of our competitors
  • Implements improvements to operations and processes contributing to the performance of the store
  • Ensure all Omni channel services are managed with operational excellence
  • Collaborate productively and respectfully with team members
  • Communicates a desire for ongoing learning and welcomes all available opportunities to increase own and store performance
  • Seek coaching and learning opportunities to continually improve your performance
  • Complete all applicable training programs and effectively apply the learning on the job
  • Always work with a team-first mindset, fully respecting all colleagues and actively contribute to making your workplace an inclusive and welcoming environment for all
  • Manage the recruitment and training of store team members
  • Ensure all HR policies and procedures are adhered to
  • Create a high-performance culture by setting clear expectations, analyzing performance, and giving appropriate and prompt feedback, including actively managing poor performance
  • Work with the Store Manager to identify and develop select strong performers with potential for growth along the Retail Field Career Ladder
  • Complete all applicable training programs and effectively apply the learning on the job
  • Seek coaching and learning opportunities to continually improve own performance

AUTHORITIES:

  • Not Applicable

KEY RELATIONSHIPS:

  • Customers
  • Peers
  • Store Manager
  • District Manager
  • Vendors and Support Functions (e.g. Visual Merchandising, Facility Services, etc.)
  • Local Administration (e.g. mall management)

KNOWLEDGE, CAPABILITIES AND EXPERIENCE:

  • Store Management competencies

MINIMUM QUALIFICATIONS:

  • Minimum 18 month's work experience in a sports and/or fashion customer- and commercial-focused retail environment
  • A minimum of 12 months of Supervisory/Team Leader experience
  • Intermediate numeracy and literacy and advanced verbal communication skills

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