Field Technician

5 days ago

Johannesburg, Gauteng, Saudi Arabia West Indian Ocean Cable Company WIOCC Full time

Job Objective:
Focus on delivering efficient field support, by resolving incidents and providing support on installations, maintenance and network management. You will need to collaborate with cross-functional teams to enhance service delivery and client satisfaction.

Key Duties & Responsibilities

  • 1 st Level 24/7 field support, escalation / on-call
  • Proactive monitoring of equipment & facilities
  • Network installation, testing & commissioning, bringing into service and integration
  • Cross connects & jumping
  • Maintain records, inventory and spares
  • Receive equipment, bench test, storage and RMA return handling
  • Incident and problem resolution as directed by NOC / TAC
  • Provide Service Desk / NOC / NMC cover during an Emergency / Disaster Recovery event
  • Assist the Service Manager as directed
  • Assist with technical shareholder support/shareholder consultancy and sales support
  • Assist with network equipment vendor management
  • Assist with network quality and performance management
  • Assist with the creation of ad hoc reports as needed
  • Assist other departments and lead and report on projects as requested by the Programme Manager
  • Adhere to all company policies and procedures
  • Provide both pre-sales and post-sales support to the clients for good client management and retention
  • Make technical presentations and demonstrations to the WIOCC clients
  • Provide training and product support for the technical teams
  • Implementation of agreed sales strategies in the market of South Africa

Minimum Qualifications:

  • Bachelor's degree or equivalent work experience in a technical field
  • Technical certifications CCNA or JNCIA desirable or equivalent
  • Integration of OTN/DWDM education, certifications, practical experience and technical competencies
  • Qualifications in Sales will be an added advantage

Experience & Skills

  • Requires technical experience in the telecom industry including data center installations
  • Knowledge of platforms including OTN, DWDM, SDH and Data Ethernet, IP/MPLS, OSPF, BGP.
  • Knowledge in supporting transmission and switching equipment from leading manufacturers. i.e., Mikrotik, Juniper, Tejas Networks, Ciena, Infinera etc.
  • Experience working with AC and DC power as well as PSU/rectifier units
  • Ability to share knowledge and coach other members
  • Effective written and verbal communication skills
  • Excellent communication and soft skills, including ability to listen, summarise and concisely share key information with clients
  • Must use B/OSS tools effectively to record information accurately and concisely in a timely manner
  • Demonstrate ability to manage multiple priorities and solve problems in a fast-paced environment
  • Demonstrate technical knowledge in telecommunications with commercial acumen
  • Demonstrate a clear sense of urgency and respond to client requests in a timely and accurate fashion
  • Willingness to travel extensively within African countries to work with a global team of professionals

Attributes

  • Client focused, relationship builder
  • Integrity, honest with high ethical standards
  • Boundless, passionate and flexible
  • Personal excellence, accuracy and attention to detail
  • Collaborative, achieve results through teamwork and partnerships
  • Strong analytical skills and ability to collate and interpret data from various sources
  • Good English language communicator with a natural aptitude for dealing with people
  • Excellent network diagnostic and problem-solving skills

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