Parts and
2 weeks ago
Ras Tanura, Eastern Province, Saudi Arabia
CFAO
Full time
Profile
- To perform this job successfully, the appointed individual must be able to perform each essential duty / key performance area satisfactorily. This list of key performance areas is not exhaustive and may be changed / supplemented to accommodate business needs from time to time:
Responsibilities:
- Contact new and existing customers to discuss their needs, and to explain how these needs could be met by:
- Selling of aftermarket forklift services, which includes Service and repairs.
- Selling of PMA and FMA contracts to Increase our Units in operation ratio.
- Selling of Load testing and Driver training.
- Selling of Engineering and Spraybooth work.
- Inform and resolve customers' questions about products, prices, availability, product uses.
- Quotes to be done in conjunction with the technical team and Quotation clerk.
- Overall responsibility to meet growth / market share increase objectives; responsible to analyze, prepare and successfully implement strategy to target and convert new business accounts.
- Overall responsibility to ensure quality of customer interaction and service – ensure that customer expectations in all regards are exceeded by building and nurturing partnerships based on a thorough understanding of the client's business and unique needs and challenges drive customer service excellence, ensure good communication with customers .
- Responsible to ensure mutually agreeable solutions to problems experienced by customers are reached and prompt actions / delivery on promises are performed.
- Preparation and presentation of reports as and when required.
- Overall responsibility to ensure administrative procedures are followed correctly; responsible to ensure administrative duties are performed accurately and timeously; maintenance of customer records, etc.
- Ensure proper internal customer service and prompt and courteous communication is developed and maintained with other departments.
- Participative responsibility to grow department in line with company requirements.
- Participation in team/department meetings and development/training initiatives to ensure that the aftermarket team functions as an efficient resource for the company.
- Overall responsibility to ensure quality of interaction with internal and / or external clients maintain proper communication and joint resolution of problems, ensure prompt and accurate responses to queries / requests for assistance.
- Ability to develop and implement operational innovation.
Education level
- A-levels or High School Diploma
Experience level
- 4 to 6 years
-
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