Head TCIB

Your main responsibilities:

• Ensure TCIB scheme growth are realized.
• Ensure overall health and Scheme compliance and regulatory alignment

Product Strategy and Lifecycle Management

• Ensure sustainable profitability of new and existing scheme product offerings.
• Develop strategies to maximize revenue and market competitiveness.
• Drive cross-functional collaboration among departments to execute product strategies successfully
• Ensure excellent operational delivery and client service
• Align product strategies with market needs and customer focus
• Enhance customer service experience through appropriate practices
• Final accountability for Change evaluation and approval
• Maintain Disaster Recovery and BCP programmes
• Implement stabilisation programmes for new products
• Develop exit programmes for products/services

Customer Strategy and Lifecycle Management

• Drive new business development and sales
• Manage customers effectively to acquire, serve, and retain them
• Enhance customer satisfaction, loyalty, and revenue growth
• Build and maintain a strong brand identity
• Develop strategic partnerships and alliances
• Promote customer oriented focus and obtain relevant customer insights

QUALIFICATIONS / KNOWLEDGE

• Tertiary qualification
• Ability to conceptualize a business case
• Understanding of market and industry dynamics
• Ability to maintain relationships with industry professionals
• Partnering/influencing skills

EXPERIENCE

• 8-10 years' experience in related field
• Leadership skills as a senior executive
• Experience in people management, strategic planning, and risk mitigation
• Comprehensive knowledge of business matters to identify growth opportunities