Rental Consultant

Responsibilities:

• Promptly respond to inquiries from all lead-generating platforms.
• Match clients with suitable vehicles for their travel plans and destinations.
• Provide detailed information on vehicle equipment, travel restrictions, and route planning.
• Follow up on inquiries to maintain a minimum 30% conversion rate.
• Accurately process reservations, ensuring information matches quotations and Tourplan data.
• Handle special requests and additional product needs, including cross-border vehicle applications.
• Create precise travel documentation, including vouchers and confirmation emails.
• Assist clients with payment issues and offer alternative payment methods.
• Advise clients on supplier operating hours to avoid conflicts with travel schedules.
• Communicate cancellation and no-show policies with quotes and confirmations.
• Process cancellations and refunds promptly.
• Offer ongoing concierge service from booking through to the client's return.
• Provide expert advice and guidance as needed.
• Maintain the inquiry management dashboard for accurate reporting.
• Prioritise and resolve complaints efficiently.
• Participate in weekend and after-hours duties as scheduled.
• Assist with the emergency phone as needed.
• Support with additional tasks as required.

Qualifications & Job Requirements:

• Matric certificate
• Tertiary qualification in travel/tourism is a plus
• 3-5 years of customer service experience, including sales face-to-face or telesales
• Experience in 4×4 and camper van rentals is advantageous
• Strong knowledge of African self-drive destinations
• Computer literate MS Office / Google Workplace
• Knowledge of the Tourplan system is a plus
• Must have a driver's license and own transport
• Excellent written and verbal communication skills
• Strong time management and problem-solving skills
• Excellent administrative and organisational skills
• Strong sales and customer service drive
• Highly adaptable to a fast-paced, dynamic environment

Perks of the Job:

• Competitive salary with monthly commissions
• 20 days of paid annual leave
• Additional annual leave days after 5 years, up to a maximum of 25 days
• Paid birthday leave – because you deserve a day off on your special day
• Paid sabbatical leave without using your annual leave
• Flexible working conditions
• Opportunities for professional development
• Supportive leadership from actively engaged owners
• Collaborate with a diverse and dedicated team
• Discounted travel opportunities within Africa
• Convenient location in the northern suburbs of Cape Town, possibly against traffic for your commute