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Business Analysis Specialist
4 weeks ago
- Define and develop customer experience KPIs and manage performance tracking system, and follow-up on customer experience and satisfaction improvement initiatives in coordination with related stakeholders
- Design and run customer experience surveys, fielding of surveys, and reporting on a periodic basis on customer satisfaction
- Participate in planning STC's analysis and reporting projects, by providing all relevant statistics and documentation, in a timely manner.
- Participate in performing complex analysis of STC's business, market and performance data and reviews all relevant reports to ensure accuracy.
- Participate in implementation of analysis and reporting procedures in compliance with all relevant procedural, documentation and legislative requirements.
- Conduct feasibility studies, participates in preparing market forecasts and activity plans, and assists in tracking progress and business outcomes.
- Liaise with key stakeholders both within and outside the organization to ensure that all analysis and reporting related matters are addressed and managed efficiently.
- Drive ongoing market research (questionnaires, focus groups, etc.) on customer experience and satisfaction
- Intermediate proficiency in business acumen
- Intermediate proficiency in data collection and analysis
- Intermediate proficiency in reporting skills
- Intermediate proficiency in relevant reporting software and tools
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