Field Information Technology Specialist Middle East

4 weeks ago


Riyadh, Ar Riyāḑ, Saudi Arabia bioMerieux SA Career Site - MULTI-LINGUAL Full time

BioMérieux Job Opportunity:

A well-established company, bioMérieux, has become a leading player in the field of in vitro diagnostics. With a history of 60 years, we have innovated diagnostic solutions to enhance public health globally. Join our diverse teams across 45 countries working towards a common goal of providing top-notch services to 160 countries.

Be a part of our family-oriented global enterprise with a forward-thinking vision and a culture that values humanity.

Role Overview:

  • Act as a key contact for all Connectivity intervention and complaints with export distributors in the Middle East and Turkey.
  • Offer on-site support for dealers and end users, handling cases forwarded from the Support center.
  • Transfer technical knowledge to distributors, solve complex issues, and provide advanced troubleshooting.
  • Visit customers to understand their needs, build professional relationships, and help in resolving service business issues.
  • Assist in day-to-day business operations and distributor requirements.
  • Promote the value of service agreements and ensure compliance with global and regional standards.
  • Liaise with various teams to monitor progress and customer satisfaction, ensuring necessary training for distributors.
  • Ensure efficient deployment of IT projects for updates and launches.

Requirements:

You should maintain a professional and positive attitude, possess experience in IT and laboratory connectivity management, demonstrate ownership of problem-solving, comply with company policies, contribute to business improvements, and have good communication skills. Knowledge of English is mandatory.

Qualifications:

  • Associate Degree in Electronic Technology, Computer Science, or related fields.
  • 4-6 years of experience in a similar role.
  • Familiarity with distributor operations a plus.
  • Proficiency in computer operations, network systems, troubleshooting skills, and communication.
  • Flexibility to travel and work efficiently in an autonomous environment.
  • Basic knowledge of laboratory operations.

Skills and Abilities:

  • Building effective relationships both internally and externally.
  • Handling connectivity maintenance from simple to complex tasks.
  • Developing action plans for IT projects and problem-solving.
  • Executing long-term transversal missions.
  • Business development and retention.

Diversity and Inclusion:

At BioMérieux, we encourage applications from individuals without discrimination based on various factors. We believe in fair treatment and strive to avoid any form of discrimination throughout our recruitment process.


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