Deputy Manager

4 months ago

Cape Town, Western Cape, Saudi Arabia WNS Global Services SA Full time

Job Description

  • The ideal candidate should have at least 4 years of Workforce Management experience from BPO industry.
  • Experience working as a team Lead or Assistant Manager in BPO WFM department for a minimum of 2 years.
  • Should have knowledge/hands on experience in generating – Long Range Forecasting and Capacity Planning
  • Excellent communication skill in oral and written
  • Experience in Client and Stakeholder management
  • Good Knowledge of MS-Office and Power BI
  • Good Knowledge of Budgeting and other metrics
  • Should have In-depth understanding of the various call center metrics and their impact on each other.
  • Should be able to understand, manage and report metrics like Service Level, Occupancy, Attrition, Shrinkage, Staffing etc.

Qualifications

  • Grade 12
  • College or University Graduate