National Manager Commercial Lines CPT/JHB

4 weeks ago

Cape Town Johannesburg, Saudi Arabia RBS Full time

Role Purpose

To manage the commercial underwriting function across all provinces to ensure that underwriting practices align to the organisation's strategy and stakeholder expectations are met.

Financial:

  • Take appropriate action to minimise cancellations
  • Ensure and contribute to minimisation of general expenses.

Client:

  • Ensure that all stakeholder e.g. clients, AE's, insurers communication is accurate, timeous, professional and relevant
  • Build and maintain mutually beneficial relationships with internal and external stakeholders
  • Ensure and contribute to achieving own and company required client satisfaction targets
  • Ensure relevant TCF objectives are achieved

Business Processes:

Adhere to company quality standards, process and broader regulatory frameworks wrt the following processes but not limited to:

  • To ensure that underwriting practices adhere to broader regulatory frameworks, industry best practice and organisational standards for service and quality
  • To provide commercial lines advice to internal and external stakeholders
  • Act as liaison between client facing and internal servicing teams to channel information, request for documentation etc.
  • Keep abreast of product and services available to the market and competitor movements
  • Ensure that commercial underwriting practices adhere to compliance requirements
  • Ensure effective complaint resolution within the required time lines
  • Ensure service level agreements are met
  • Develop and implement key metrics and dashboards to aid in decision making to ensure optimal team performance
  • Conduct quality audits and take corrective action as required to ensure standard operating procedures are adhered to.
  • Compile, and distribute reports to various stakeholders as required
  • Assist with the design and implementation of training material and standard operating procedures
  • Adhere to company mandates
  • Participate and contribute projects
  • Liaise with insurers on product development as well as audits
  • Liaise with stakeholders to ensure continuous process improvement including automation and digitisation

Learning and Growth:

  • Live the RBS values.
  • Ensure continuous self-development.
  • Share information and knowledge with the team.
  • Ongoing training, coaching and mentoring of direct reports.
  • Performance management of direct reports.

Requirements

Minimum Qualifications and Skills:

  • Appropriate qualification
  • RE5
  • FAIS Compliant
  • Excellent communication skills
  • Excellent analytical skills

Strong leadership skills

Minimum Experience:

  • A minimum 8 years' experience in Commercial Underwriting
  • A minimum of 5 years' management experience in a similar role

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