Cloud Support Internships 2022

1 month ago

Cape Town, Western Cape, Saudi Arabia Amazon Full time
Amazon: Cloud Support Internship Prpgramme 2022 / 2023

As an Amazon intern, you will be interacting with your peers and Amazon Web Services global team of full-time professionals as part of our AWS Cloud Support team. You will benefit from the opportunity to gain experience on our cloud services, hands on training and learning as you go. You'll have lots of fun and maybe even make history

If you fit the description, you could be the person we are looking for. We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.

Responsibilities:

  • On a typical day, a support engineer will be primarily responsible for solving customer's cases through customer contact channels (e.g., telephone, email, and web/live chat).
  • You will apply troubleshooting techniques to provide solutions for our customers by thoughtfully working with customers to dive deep into the root cause of an issue.
  • An AWS support engineer may also develop and train, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
  • We promote advancement opportunities across the organization to help you meet your career goals.
  • We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven't been exposed to yet.
  • Support engineers interested in travel have presented training or participated in focused summits across our sites or at specific AWS events.
  • As we operate on a follow-the-sun model, with Premium Support sites located globally, there is no after hours on-call or mandated overtime in this role.

Required Qualifications:

  • Currently in your final year of studies in:
  1. Computer science,
  2. Computer engineering,
  3. Information Technology,
  4. or related fields.
  • Experience with at least one functional scripting language (e.g., Perl, Python, Ruby, shell scripting)
  • Knowledge of system, network, and OS.

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