Operations Expert

3 weeks ago

Riyadh, Ar Riyāḑ, Saudi Arabia Serco Full time
Job SummaryThe key purpose of the Senior Operations Specialist is part of a team of O&M subject matter experts tasked with supporting the delivery of 'World-Class' O&M operational standards and procedures, and their implementation across KSA government entities.Key Accountabilities
  • Contribute to the execution of contract deliverables across the Core Knowledge Department, whose responsibilities include to:
    • Development of the National O&M Manual, a collection of global best practice technical standards in O&M.
    • Work closely with the Client's partner Consultancy to develop O&M strategy.
    • Assist the Enablement department with implementation and understanding of the standards across government Entities.
  • Develop standardized Operating procedures across all aspects of O&M including:
    • Post Maintenance Testing (including routine acceptance criteria).
    • System-Engineering Programmes to manage critical systems over their life cycle.
    • Equipment/ Tool Control (including control, use, storage, scheduling and safety), and Measuring and Test Equipment (M&TE)
    • Configuration Management (including a change control process).
    • Standardized Grounds and Landscaping schedules and templates.
    • Facility Management (FM), that address facility safety, surveillances and inspections, seasonal planning and customer service.
    • Emergency Management, that address preparedness, drills and action plans for emergencies.
    • Space, Energy, and Cleaning Management.
    • Fleet Management, that addresses utilization, maintenance and inspections, and includes applicable templates and checklists.
    • Procurement processes for goods and services in support of O&M.
  • Review procedures and processes developed in collaboration with the Client's partner Consultant, including:
    • Health and safety
    • Environmental
    • Waste management
    • Quality assurance
    • Continuous improvement
    • Develop a process to ensure contract standardization across the Entity O&M contracts.
What we are looking for in our candidates
  • Minimum 10 years' experience in related field on national / international major initiatives and developments
  • Recognized expertise in assigned field.
  • Record of engagement with a wide range of stakeholders and wider commercial and public sector stakeholders.
  • Expert in development and implementation of best practice standards and processes.
  • Extensive experience of working internationally (preference for Middle East / KSA).
  • Excellent verbal and written communication skills.
  • A proven track record of instituting continuous improvement and change management
Specific requirements
  • Bachelor of Science / Engineering in engineering/building services or FM discipline, from an accredited university.
  • Demonstrable subject matter expertise (and where appropriate accreditation) across the following elements of O&M:
    • Maintenance Planning/ Work Control
    • Sustainability
    • Operating Procedures Development
    • Post Maintenance Testing
    • Systems Engineering Programming
    • Equipment and Tool Control (Measurement and Testing)
    • Configuration Management
    • Grounds and Landscaping Management
    • Facility Management
    • Emergency Management
    • Space Management
    • Energy Management
    • Janitorial / Cleaning Procedure Definition
    • Fleet Management Procedure Definition

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